Huber AgroSolutions ยท 2 days ago
IT Specialist
Shuqualak, MS
Full-time
Onsite
New Grad, Entry LevelHuber Engineered Woods, a division of J.M. Huber Corporation, is dedicated to producing premium structural wood panel products. The IT Specialist will provide technical support for Information Technology and Services within the manufacturing facility, assisting users with hardware, software, and network issues while ensuring minimal downtime.
Farming
Responsibilities
Responsible for ITIL processes and providing computer technical support with a focus on customer service
Perform troubleshooting related to general user support, client connectivity, and printing
Utilize ticketing system to track issues and manage location queues to ensure that new tickets are identified, prioritized, and resolved
Install, test, and maintain computer equipment, peripherals, and network infrastructure
Responsible for maintaining site level compliance metrics, PC Lifecycle and Dell leased assets
Install, support, and maintain end-point devices (iOS/Android)
Assist in new office setup, office moves by setting up PCs and peripherals
Manage network accounts and telephone extensions for new users
Perform new user computer orientations covering appropriate usage of applications and network resources
Provide backup support for local and wide area network telecommunications
Work with sector teams to support and represent the mill
Maintain site Video Management System in accordance with relevant policies
Maintain and update documentation, inventory, network diagrams & patch panels
Provide first level support for process control / plant applications. Communicate and escalate issues after thorough assessment
Perform other duties as assigned by Manager
Qualification
Required
Provide technical support for the use of Information Technology and Services within the manufacturing facility and the business sector to meet business objectives
Provide technical assistance to users, resolving hardware, software, and network issues
Diagnose and solve technical problems, ensuring minimal downtime
Assist and observe the IT / OT Manager as a backup / apprentice for the OT and Manufacturing network
Responsible for ITIL processes and providing computer technical support with a focus on customer service
Perform troubleshooting related to general user support, client connectivity, and printing
Utilize ticketing system to track issues and manage location queues to ensure that new tickets are identified, prioritized, and resolved
Install, test, and maintain computer equipment, peripherals, and network infrastructure
Responsible for maintaining site level compliance metrics, PC Lifecycle and Dell leased assets
Install, support, and maintain end-point devices (iOS/Android)
Assist in new office setup, office moves by setting up PCs and peripherals
Manage network accounts and telephone extensions for new users
Perform new user computer orientations covering appropriate usage of applications and network resources
Provide backup support for local and wide area network telecommunications
Work with sector teams to support and represent the mill
Maintain site Video Management System in accordance with relevant policies
Maintain and update documentation, inventory, network diagrams & patch panels
Provide first level support for process control / plant applications
Communicate and escalate issues after thorough assessment
Perform other duties as assigned by Manager
Basic understanding of computer hardware and software with familiarity with Windows, and iOS operating systems
Knowledge of networking fundamentals, TCP / IP, DNS, DHCP, Cisco Switch networks
Commitment to providing excellent support and ensuring user satisfaction
Preferred
AS or BS in Computer Science, Information Technology, or a related field is preferred
CompTIA A+ or other relevant certification(s), or ability to obtain within first 6 months of employment
Hands on experience through work experience, internships, lab work or personal projects is desired
Company
Huber AgroSolutions
Huber AgroSolutions, a business unit within Huber Engineered Materials, consists of several companies based around the world.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase