MetLife · 22 hours ago
Implementation Leader II
Tampa, FL
Full-time
Hybrid
Mid Level
$58K/yr - $70K/yr
3+ years expMetLife is one of the world’s leading financial services companies, providing insurance and asset management to individual and institutional customers. The Implementation Leader position is responsible for managing and driving the set-up processes for new and existing clients, ensuring effective communication and project management throughout the implementation process.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Responsible for case set up information and accountable for integrity and timeliness of all data elements provided to our internal set up units including, but not limited to case structure and billing set up, eligibility collection, and delivery and approval of plan policies and certificates
Collaborates with Contracts/Compliance area to produce policies, certificates, and agreements that meet all legal requirements
Educates the customer on products and services and various internal functional areas and workflow critical to the success of the implementation process
Handles complex changes regarding products, billing, and structure
Works closely with internal partners to ensure all changes are made to the client’s satisfaction
Participates in post-sale activities regarding set up or the conversion of client cases
Reviews sold plan and project timeline with sales staff to help identify any non-standard provisions or services
Partners with other business units to ensure that implementations are delivered consistently, timely, and accurately
May participate in sales presentations, and/or consult on plan design and administrative services; may recommend alternative plan provisions or administrative processes in place of non-standard or incompatible requests
Identifies implementation-related problems and helps resolve issues quickly
Conducts weekly touchpoints or periodic status meetings with various parties to review progress and resolve issues and to ensure the Implementation is moving in the right direction
Qualification
Required
Bachelor's degree or at a minimum 3 to 5 years of professional experience
Strong interpersonal skills needed to manage and work with many different personalities and styles
Excellent organizational skills are required and attention to detail is critical to effectively handle the technical aspects of the position
Mastery of written, verbal and email communication skills are required and critical to effectively communicate with clients, producers, and internal business partners
The ability to interact professionally and confidently with clients: communication methods will vary and may include teleconferencing, Microsoft Teams, email interactions, and phone
Able to multi-task by balancing client facing interactions, tight deadlines, ad hoc issue resolutions, internal documentation requirements and overall client satisfaction
Effective communication and negotiation skills: Demonstrates successful use of innovative negotiation techniques. Able to recommend alternative resolutions and be able to gain commitment from internal partners. Ability to define and develop positioning based upon customer needs, motives, strengths, and strategies of key players and understanding of broad business objectives
Preferred
2+ years of Insurance industry experience is preferred and/or possesses knowledge of contract language for life, accident, and disability products
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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