Henry Schein · 8 hours ago
US Software Implementation Project Manager
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expHenry Schein One is a global leader in dental management, analytics, communication, and marketing software. This position is responsible for planning, executing, and overseeing project management activities related to the implementation of Dentrix and Dentrix Ascend software and services to customers.
DentalHealth CareMedical Device
Responsibilities
Plan, lead, organize and control projects from beginning to end
Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations
Ensure timely and effective customer service expectations are met and/or exceeded at all times
Manage multiple/simultaneous implementation projects
Resolve advanced customer escalations
Track all correspondence and completed tasks to provide accurate record of account/project history
Professionally establish strong working relationships with other people and teams
Recognize and provide input into process improvement
May participate in special projects or other duties as assigned
Responsible to work toward and assist in the achievement of individual, team, department, and company goals
Develop professional credibility with internal and external customers
Qualification
Required
Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience
Typically a Bachelor's Degree or global equivalent in related discipline
Excellent customer service, organizational, and time management skills
Strong ability to calmly and professionally manage and diffuse stressful situations
Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
Candidates for this customer-facing role must present themselves professionally and polished at all times, showcasing outstanding communication and presentation skills to effectively represent the company to clients
Excellent verbal and written communication skills including both inbound and outbound phone calls
Excellent documentation skills
Good understanding of industry practices
Proficient with tools, systems, and procedures
Good decision making, analysis and problem solving skills with ability to multi-task
Proven professional experience with both client/server and cloud based (SaaS) applications and services
Proven professional experience with regulatory compliance and requirements including HIPAA
Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations
Preferred
Practice management software and services including Henry Schein solutions
5 plus years experience in the dental industry
Project management experience and/or certifications (CAPM, PMP, Project+, etc.)
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health.
10001+ employees
H1B Sponsorship
Henry Schein has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (6)
2022 (6)
2021 (1)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Kohlberg Kravis RobertsSMILE Health
2025-01-29Post Ipo Equity· $250M
2023-08-08Non Equity Assistance
2023-07-11Post Ipo Debt· $750M
Leadership Team
James A. Harding
SVP & CTO
Michael Ettinger
Executive Vice President, Chief Operating Officer
Recent News
2026-01-13
2025-12-29
Company data provided by crunchbase