Clinician Support Representative jobs in United States
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Freed · 19 hours ago

Clinician Support Representative

positionSan Francisco
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$70K/yr - $90K/yr

Freed is a company focused on improving clinician experience through AI technology. They are seeking an empathetic Clinician Support Representative to manage clinician interactions and drive projects that enhance user satisfaction with their products.

Artificial Intelligence (AI)Document ManagementElectronic Health Record (EHR)Health Care

Responsibilities

Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools
Identify and own projects that improve clinician experience and product education at scale
Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions
Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience
Create and refine help content, FAQs, and in-product education resources

Qualification

Customer support experienceIntercomCRM toolsAI-powered toolsHealthcare software familiarityProduct intuitionMultitasking abilityCommunication skills

Required

Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
Excellent written and verbal communication skills
Strong product intuition and the confidence to propose and drive improvements independently
Experience with Intercom or similar CRM/support tools
Comfort working with AI-powered tools and workflows
Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization

Preferred

Experience supporting clinicians
Familiarity with healthcare software or EHR systems

Benefits

Medical, dental, and vision coverage
Unlimited paid time off
Company-sponsored annual retreats
401(k) plan to support your long-term financial goals
Commuter stipend for our San Francisco based employees

Company

Freed

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Freed is an AI clinician assistant designed to assist clinicians in reducing the time spent on documentation.
dateFounded in 2022
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.getfreed.ai

Funding

Current Stage
Growth Stage
Total Funding
$30M
Key Investors
Sequoia Capital
2025-03-05Series A· $30M

Leadership Team

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Erez Druk
Co-Founder & CEO
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Andrey Bannikov
Co-Founder & CTO
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Recent News

Morningstar.com
Freed Doubles Down on Agentic Roadmap—Launches ICD-10 Coding, Pre-Visit Prep, Auto-Generated Clinical Letters—To Eliminate Time Spent in EHR for Clinicians
2025-12-03
CB Insights
Digital Health 50: The most promising digital health startups of 2025
2025-10-22
Crunchbase News
These Are Some Leading Spaces For AI Investment At Seed And Early Stage
2025-10-16
Company data provided by crunchbase