Iterable · 6 hours ago
IT Support Analyst
United States
Full-time
Remote
New Grad, Entry Level
$55/hr - $75/hrIterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. As an IT Support Analyst, you will optimize business systems, analyze processes for improvements, and provide support to users while ensuring seamless integration between business units and IT.
Artificial Intelligence (AI)MarketingMobile AppsSaaSSoftware
Responsibilities
You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies
You will provide technical support and guidance to Iterators
You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences
You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need
You will ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues
You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate
Qualification
Required
Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language
Experience working with People Operation teams supporting platform, process and operations enablement
Familiarity with Identity and Access Management (IAM) concepts
Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail
Preferred
Familiarity with Linksquares, Navan and Coupa
Experience with AI implementation in enterprise applications
Familiarity with vendor management, including renewals and vendor onboarding
Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira
Experience managing SaaS systems and optimizing license utilization
Benefits
Medical
Dental
Vision
Generous stipends for health & fitness
Learning & development
Company
Iterable
Iterable is an AI-powered communication platform that improves customer retention with its marketing.
Founded in 2013
501-1000 employees
H1B Sponsorship
Iterable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (21)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$342.2MKey Investors
Viking Global InvestorsIndex VenturesCRV
2021-06-15Series E· $200M
2019-12-10Series D· $60M
2019-03-20Series C· $50M
Leadership Team
Sam Allen
Chief Executive Officer
Andrew Boni
Chief Scientist
Recent News
2025-12-09
Destination CRM
2025-11-21
Company data provided by crunchbase