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J.M. Huber Corporation · 21 hours ago

IT Specialist

Shuqualak, MS

Full-time

Onsite

New Grad, Entry Level

J.M. Huber Corporation is a company that specializes in advanced adhesives and wood product technologies. They are seeking an IT Specialist to provide technical support for Information Technology and Services within their manufacturing facility, ensuring minimal downtime and assisting users with hardware, software, and network issues.

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Comp. & Benefits

Responsibilities

Responsible for ITIL processes and providing computer technical support with a focus on customer service

Perform troubleshooting related to general user support, client connectivity, and printing

Utilize ticketing system to track issues and manage location queues to ensure that new tickets are identified, prioritized, and resolved

Install, test, and maintain computer equipment, peripherals, and network infrastructure

Responsible for maintaining site level compliance metrics, PC Lifecycle and Dell leased assets

Install, support, and maintain end-point devices (iOS/Android)

Assist in new office setup, office moves by setting up PCs and peripherals

Manage network accounts and telephone extensions for new users

Perform new user computer orientations covering appropriate usage of applications and network resources

Provide backup support for local and wide area network telecommunications

Work with sector teams to support and represent the mill

Maintain site Video Management System in accordance with relevant policies

Maintain and update documentation, inventory, network diagrams & patch panels

Provide first level support for process control / plant applications. Communicate and escalate issues after thorough assessment

Perform other duties as assigned by Manager

Qualification

CompTIA A+ certificationNetworking fundamentalsWindows operating systemIOS operating systemTechnical supportCustomer serviceTroubleshootingDocumentation