Catholic Charities of Santa Clara County · 1 week ago
Field Ombudsman (Patient Advocate)
San Jose, CA
Full-time
Onsite
Entry, Mid Level
2+ years expCatholic Charities of Santa Clara County is dedicated to serving the community, and they are seeking a Field Ombudsman (Patient Advocate) to support their Long Term Care program. The role focuses on advocating for residents in long term care facilities by receiving, investigating, and resolving complaints, while also conducting site visits and fostering relationships with other agencies.
CharityCommunitiesNon Profit
Responsibilities
Receive, investigate and resolve complaints, including elder/dependent adult abuse
Conduct long term care facility site visits to personally observe problems and contact residents, their families, and others at the facilities
Responsible for fulfillment of scopes of services goals for designated city contracts
Document case/complaint and field activities
Witness Advance Health Care Directives and Property Transfers
Provide training and consultation to facility staff
Assist in the development of ongoing relationships with other agencies, including state licensing, senior legal services, and other local providers
Attend internal and external meetings as scheduled
Other responsibilities as assigned to support specific Agency, Division or Program needs
Qualification
Required
Minimum of a Bachelor's degree in Social Services, Gerontology or Health Care (preferred), or a combination of relevant education and experience that demonstrate the ability to perform essential duties and responsibilities
Minimum of 2-3 years of experience in senior services, case management, health care, advocacy or related areas
Successfully complete mandatory Office of the State Long Term Care Ombudsman 36 hour classroom based Ombudsman certification training course
Successfully complete mandatory Office of the State Long Term Care Ombudsman 10 hours of internship visits with an already certified Ombudsman
Successfully clear DOJ and FBI background and criminal record check by the Office of the State Long Term Care Ombudsman to be eligible for certification as a Long Term Care Ombudsman by the CA Department of Aging
Familiarity with the process of aging, as well as the issues and concerns of older adults
Effective communication skills: verbal, written and presentation
Strong interpersonal skills
Excellent organization skills. This role will handle multiple projects/cases at a time and must be able to meet various deadlines for each project/case
Demonstrated success at problem-solving and conflict resolution
Familiarity with community resources for seniors
Self-starter, demonstrated ability to work independently and on a team
Demonstrated ability to work with people of diverse backgrounds
Computer skills: Windows, Word, other appropriate software
Able to maintain high degree of confidentiality as mandated
Cannot have worked in a licensed Long Term Care facility in the past year in Santa Clara County
Ability to work at a desk, walk, and stand for extended periods of time during the workday
Ability to use a computer workstation
Ability to lift up to 25 lbs
Ability to travel/drive within Santa Clara County due to client availability
Criminal background check via livescan fingerprint
Must have TB test performed and submit results
Automobile, valid driver's license and auto insurance per agency policy; or have access to reliable transportation
Preferred
Familiarity with the long term care environment is desirable
Company
Catholic Charities of Santa Clara County
Catholic Charities of Santa Clara County serving and advocating the need for families and local.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John A. Perales Sr.
Director of Family-Centered Community Partnerships
Rose Fried
Refugee Foster Care Parent Partner/Family Preservationist
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