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12th Man Foundation · 17 hours ago

Assistant Director of Ticket Operations (33689)

Main office - College Station, TX 77843

Full-time

Onsite

Entry, Mid Level

2+ years exp

The 12th Man Foundation is seeking an Assistant Director of Ticket Operations to assist with all ticket operations, focusing on managing Men’s Basketball ticket operations and leading special event ticket operations. This role involves collaborating with various teams, providing exceptional customer service, and overseeing ticketing processes for both athletic and non-athletic events.

Non ProfitSports

Culture & Values

Responsibilities

Collaborate with Senior Director of Ticket Operations to manage Men’s Basketball ticket operations including system set up, renewals, printing, inventory management and communication with Texas A&M Men’s Basketball operations and opposing teams

Manage all aspects of season ticket renewals and single game strategies for Men’s Basketball and any other assigned sport(s)

Work closely with Senior Director of Ticket Operations to fulfill priority seating requests

Supervise game day ticket operations, as assigned

Train full-time staff, intern, and student workers on ticket operations processes

Serve as the liaison to group sales team to assist with inventory, creation and execution of group sales initiatives

Review and perform ticketing system (Paciolan) processes including season setup, bulk processes, and online ticket sales offers

Serve as the main point of contact for scanner and access management

Review internal controls including building, removing and maintaining employee access

Assist with reporting and data verification

Assist with fraud risk management/assessment and ticket resale policy processes

Assist in the hiring, training, management, and development of students and part-time employees

Assist with High School University Interscholastic League (UIL) ticketed events held at Texas A&M Athletic facilities

Provide excellent customer service

Facilitate proper communication and willingness to assist with projects in a team environment

Phone coverage as needed

Event duties as needed

Other duties as assigned

Lead special event ticket operations for all non-intercollegiate athletic events ticketed and held at university athletic venues

Develop and customize seating and pricing configurations within the ticket system for each event in coordination with Texas A&M Athletics Special Events staff

Modify standard configurations or create new builds from scratch for unique events or specialized needs

Serve as the main point of contact for all special event ticketing information, reporting, pre-sales and public on-sale dates, as well as pertinent event information that must be communicated to appropriate 12th Man Foundation staff to assist with donor service center inquiries

Serve as on-site event day ticket manager, responsible for all ticket operations including: event day ticket staffing, ticket resolution, event reconciliation, end of event promoter settlement report, and accounting procedures as outlined in the memorandum of understanding (MOU)

Qualification

Ticket Office AdministrationPaciolanCustomer ServiceMicrosoft OfficeEvent ManagementOrganizedCommunicationDetail OrientedAdaptabilityTeamworkTime ManagementWorking Under Pressure

Required

Bachelor's degree and/or combination of previous related experience

2-3 years experience in Ticket Office Administration at Division I institution or major professional sports organization

Proficient in all applications of Microsoft Office

Ability to commit to a structured weekly schedule and willingness to be flexible based on projects or events requiring weekend, holiday, and evening hours

Ability to travel as needed to complete duties and responsibilities