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Grand Sierra Resort · 16 hours ago

Special Events Representative - On Call

Reno, NV

Full-time

Onsite

New Grad, Entry Level

Grand Sierra Resort is seeking a Special Events Representative to provide excellent customer service and support casino events. The role involves managing event logistics, assisting guests, and ensuring a positive experience during casino promotions.

CommunitiesHospitalityLeisure

Responsibilities

Provide excellent customer service by answering questions, giving directions, signing up new Infinity Rewards members, supporting marketing initiatives and solicit interest and sign-ups for casino events

Help with loading and opening boxes, making sure they are in good condition and proper amount is issued

Check ID and player’s cards

Observe gaming activity and relay security concerns to appropriate personnel

Using a computer, perform event management, as well as score tournaments

Help set-up and run all Casino events and special promotions within department

Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc

Move throughout the casino floor at a speed sufficient to satisfy customer needs

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the property

Qualification

Communication skillsCasino/Hotel experienceMathematical skillsProblem-solving abilityCustomer service championTeam spiritAttention to detail

Required

Casino/Hotel experience is a plus

Ability to obtain/renew all government required licenses or certification

To perform this job successfully, an individual must have a track record of performing each essential responsibility satisfactorily

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities

Excellent communication skills both written and oral

Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company

Must possess a strong attention to detail

Ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, percent, and to create and interpret bar graphs

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment

Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form

Must be a minimum of 21 years of age

Champion of Customer Service and building positive team spirit

Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate

Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others

Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel

May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull

The employee must occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus