Channel Fusion ยท 10 hours ago
Client Program Specialist
Hiawatha, IA
Full-time
Hybrid
New Grad, Entry LevelChannel Fusion is seeking a dynamic and customer-focused Client Program Specialist to join their team. This role is focused on ensuring exceptional customer experiences while providing support for co-op marketing programs and building strong client relationships.
AdvertisingMarketing
Hiring Manager
Rachel Shannon
Responsibilities
Cultivate and maintain strong relationships with brand clients, dealer networks, and co-op marketing program contacts
Serve as the primary point of contact and subject matter expert for all customer inquiries and support needs
Provide exceptional inbound and outbound support to the dealer and consumer network, following company standards and procedures
Offer troubleshooting assistance for network issues and inquiries, notifying the relevant teams of any site issues
Assist dealers in optimizing co-op marketing budgets
Ensure that dealers' marketing activities comply with program rules, deadlines, and reporting obligations
Performs operational tasks accurately and independently within required service level agreements
Utilize your knowledge of client program guidelines and business rules to review, form independent judgements, determine compliance, and process claims and preapprovals
Continuously expand your knowledge of co-op marketing applications, best practices, industry influences, and compliance requirements
Train and coach dealers and agencies to navigate and execute co-op marketing activities through online portals
Assist in the execution of new hire and training efforts in collaboration with team members
Qualification
Required
Excellent communication and presentation skills to effectively engage with clients, program administrators, and team members
Detail-oriented with the ability to manage multiple projects and deadlines simultaneously
Strong relationship-building skills
Preferred
Bachelor's degree in Marketing, Business Administration, or a related field is a plus
Proficiency in data analysis, reporting, and marketing analytics tools is a plus
Proven experience in a client-facing role, such as an Account Manager or Marketing Coordinator is a plus
Knowledge of co-op marketing programs, guidelines, and compliance requirements is a plus
Company
Channel Fusion
Channel Fusion provides channel marketing solutions and channel support services.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Lenzen
Chief Operating Officer
Recent News
Corridor Business Journal
2025-01-14
Company data provided by crunchbase