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Early Warning® · 5 hours ago

Sr. Lead Product Manager - Digital Assets

San Francisco, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$145K/yr - $186K/yr

9+ years exp

Early Warning is a trusted name in payments, providing cutting-edge solutions like Zelle® and Paze℠ for over thirty years. The Sr. Lead Product Manager will evaluate and determine product features to be built and delivered, leading a cross-functional team to understand customer pain points and develop innovative solutions.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue

Articulates product strategy and vision across the enterprise across multiple products

Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire

Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment

Uses insights about the market and industry to drive development of value-added solutions for customers

Oversees the integration of strong risk and security controls

Ensures compliance to laws and regulations

Able and adept at working directly with the technologists to deliver market solutions

Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely

Define the product vision, roadmap, and backlog for digital asset–enabled cross-border payment capabilities, including transaction orchestration, settlement, and partner integrations

Lead cross-functional discovery and delivery for end-to-end cross-border payment journeys, influencing upstream and downstream platform dependencies

Partner closely with Engineering, Risk, Compliance, and Legal teams to ensure products meet AML, sanctions, consumer protection, and regulatory requirements across jurisdictions

Balance customer experience, scalability, and risk considerations in designing global payment flows, including error handling, reconciliation, and transparency

Qualification

Payments ecosystemsCross-border remittanceDigital asset strategyAgile developmentDesign thinkingRegulatory complianceCustomer advocacyListening skillsCross-functional collaborationCreative problem solving

Required

Education and/or experience typically obtained through completion of a bachelors degree

9 or more years of related work experience OR post-secondary degree and at least 4 years of related work experience

Strong understanding of payments ecosystems, cross-border remittance models, and emerging digital asset / stablecoin use cases

Ability to translate complex regulatory and technical constraints into clear product requirements and user stories

Experience working in regulated environments with high availability, security, and auditability expectations

Demonstrated experience in design thinking and agile development process and methodology

Demonstrated leadership experience and cross functional collaboration experience

Proven experience in and passion for building and delivering great products

Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets

Excellent listening and execution skills

Background and drug screen

Preferred

Master's degree

Certifications in design thinking and/or agile

Prior experience working in payments, financial services or similar regulated industry

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.