Stryker · 1 day ago
Account Services Representative - 1st Shift
Manchester, NH
Full-time
Onsite
Entry Level
2+ years expStryker is a company that offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine. They are seeking an Account Services Representative to provide customer service related to sales, installations, and communications, while ensuring customer relations are maintained and complaints are resolved effectively.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Confirm and enter usage of surgical implants to replenish inventory
Coordinate with Stryker Sales team and customers to obtain purchase orders
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
Research responses with sales and keep records of customer interactions and transactions
Record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage
Collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute
Prepare product or service reports by collecting and analyzing customer information
Maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow
Qualification
Required
High School Diploma or equivalent
2+ years' relevant work experience, in customer service, account management or similar
Ability to work flexible hours, as needed to support the business needs, including weekends and evenings as needed
Ideal candidate lives within reasonable commuting distance of Manchester, NH location
Preferred
Experience working in medical facility or surgical center
Proficiency with Microsoft Office Suite (including Excel, Outlook, and Teams)
Experience utilizing ERP, CRM systems; Oracle, SAP
Benefits
Medical and prescription drug insurance
Dental insurance
Vision insurance
Critical illness insurance
Accident insurance
Hospital indemnity insurance
Personalized healthcare support
Wellbeing program
Tobacco cessation program
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
401(k) plan
Employee Stock Purchase Plan (ESPP)
Basic life and AD&D insurance
Short-term disability insurance
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
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