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Navy Federal Credit Union · 23 hours ago

Assistant Manager, Learning & Development

Pensacola, FL

Full-time

Onsite

Mid Level

Navy Federal Credit Union is committed to providing a meaningful career experience, and they are seeking an Assistant Manager for their Learning & Development team. This role involves managing team activities, driving internal communication strategies, and ensuring alignment with enterprise goals while supporting team engagement and development.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

Responsibilities

Manage daily activities of employees and/or supervisors; primarily responsible for tactical issues

Perform supervisory duties to include selecting, measuring, counseling, rewarding and developing team members

Provide ongoing, real-time performance mgmt. support and feedback, to include mentoring and coaching; establishing team and team member objectives, standards and priorities

Drive the development and monitoring of performance and development goals for employees and/or supervisors and identify and develop successors and talent

Strategically staff the team and applicable projects both traditionally and non-traditionally

Analyze budget execution, reports variances and recommends adjustments to support business needs, goals and objectives

Contribute to preparation of Annual Financial Plan (AFP)

Drive operational efficiency through evaluation of team's workflow, quality and output to continuously improve design, development and implementation of communications efforts

Stay abreast of and ensure compliance with applicable federal, state and industry laws, Navy Federal policies, procedures, regulations and guidelines

Partner across Learning & Talent Development and with HR stakeholders to align messaging and campaigns with enterprise and division objectives

Assist in leading and provide support to drive communications for high visibility projects in areas related to learning and development

Drive operational efficiency and continuous improvement in communications processes and team workflows

Develop, monitor and improve communications and engagement metrics, report outcomes, and refine channel strategies based on data

Lead reporting cadence for campaigns and portfolio, leveraging automation resources and dashboards

Research, gather and synthesize data and when applicable present conclusions and recommendations to leadership

Manage L&TD’s brand ensuring adherence to brand guidelines and style standards

Approve and publish communications for target audiences, including executive and sensitive messaging

Coordinate approval workflows with stakeholders, leadership, and legal as needed

Stay abreast of industry trends and standards and integrate best practices into processes and workflow

Contribute to development of strategic plans, tactics and goals for the division

Partner across Learning & Development on projects and programs requiring a multi-faceted approach

Collaborate within the training and communications communities to support information sharing and implementation of best practices

Support team's recruiting and selection needs by participating in hiring panels for positions throughout Learning & Development

Perform other duties as assigned

Qualification

Internal communicationsTalent developmentChange managementProject managementOrganizational developmentInstructional designAnalytical skillsCommunication skillsCoachingHuman resourcesMarketingAdult educationTeam collaborationPresentation skillsProblem solvingInterpersonal skills

Required

Expertise in internal communications, marketing, project/program management, talent development, training, adult education, human capital, organizational development, and/or instructional design

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Demonstrated expertise in managing and developing others, including leaders

Experience managing multiple resources through complex projects to achieve desired results

Ability and passion for finding solutions to problems and helping others

Ability to effectively work in complex, sensitive, and ambiguous situations

Strong strategy, change management, and communications consulting skills

Ability to work and collaborate with all levels of management (including executives), staff and vendors

Ability to think strategically, adapt quickly and exhibit excellent communication skills

Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management

Strong consulting, analytical and problem solving skills

Excellent verbal, written and interpersonal communication skills with experience in AP Style

Bachelor's degree in Communications, Marketing, Human Resources, Psychology, or similar filed, or the equivalent combination of experience, education and training

Preferred

Advanced degree (MBA, Masters, etc.), professional certifications (e.g., PMP, coaching, instructional design)

Graduate of Navy Federal's Management Toolbox and Leading Leaders

Strong command of Navy Federal operations, processes and procedures

Experience working with advanced presentation software suites, project management systems (ADO, Power BI, MS Forms, Menti, etc.), and comms platforms (StaffBase, AEM, Adobe Analytics, etc.)

Professional certifications including: human resources, coaching, project management and / or evaluation (e.g., PMP), instructional design, talent, training, or IT