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F.N.B. Corporation · 15 hours ago

Primary Contact Center Representative (Call Center)

Pittsburgh, PA

Full-time

Onsite

Entry Level

1+ years exp

F.N.B. Corp. is seeking a Primary Contact Center Representative to join their Retail Operations team. This role is responsible for handling a high volume of customer calls, resolving inquiries, and providing exceptional customer service while promoting products and services.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries

Resolves customer issues and promotes products and services by identifying the customer’s needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics

Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries

Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments

Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request

Act as the “voice of the customer” by submitting feedback

Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service

Performs other related duties and projects as assigned

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions

Qualification

Customer service skillsCommunication skillsProblem solving abilityDetail-orientedMulti-taskingOffice equipment useMS WordMS ExcelPatience

Required

High School or GED

1 year of job related experience

Excellent communication skills, both written and verbal

Excellent customer service skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Basic Level

Strong problem solving ability

Patience when dealing with difficult situations

Ability to work some holidays and weekends

Ability to sit for extended periods of time

Company

F.N.B. Corporation

Glassdoor3.9

F.N.B. Corporation (NYSE: FNB) is a diversified financial services company headquartered in Pittsburgh, PA.

Founded in 1864

Hermitage, Pennsylvania, USA

1001-5000 employees

https://www.fnb-online.com

H1B Sponsorship

F.N.B. Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (2)

2023 (3)