Chestnut Health Systems · 8 hours ago
Customer Service Representative
Bloomington, IL
Full-time
Onsite
New Grad, Entry Level
$16/hr - $17/hrChestnut Health Systems is seeking an experienced Customer Service Representative who is compassionate and thrives in a dynamic environment. The role involves delivering exceptional customer service, conducting patient interviews, and assisting with various administrative tasks to support patient care.
Health Care
Responsibilities
Deliver exceptional customer service by adhering to Chestnut's behavioral standards and promoting its culture of service excellence
Greet customers, provide directions, answer phone calls, and route calls appropriately
Conduct patient interviews in person or by phone to collect demographic, financial, and other necessary information for billing and payer plan establishment
Assist patients with fee-related inquiries, collect financial information, and copy identification and insurance cards to establish service fees
Maintain knowledge of Chestnut’s emergency procedures, monitor lobby/building occupancy, ensure client and visitor safety, and complete Incident Reports as needed
Schedule appointments based on medical needs, gather medical concern information, determine need for nurse triage per red flag protocols, and coordinate triage when necessary
Check patients in and out following department protocols
Review EMR for follow-up appointments, update necessary information, and ensure completion of mandatory documentation, including consents, disclosures, and patient signatures
Verify payer eligibility through approved websites/software for each appointment and update the EMR accordingly
Receive and record payments according to prescribed procedures
Scan and attach documents to the patient EMR and provide backup to medical records staff
Participate in team, staff, QI, and development meetings, applying gained knowledge as appropriate
Operate office equipment, including copiers, printers, scanners, and fax machines
Maintain a clean, organized, and orderly work area
Collaborate with team members, providing backup support as needed
Promote the recovery model by demonstrating respect and courtesy to create a safe, welcoming environment
Promote Chestnut’s culture of customer service excellence through the adherence to Chestnut’s behavioral standards for customer service
Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client/patient information
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
Strong customer service background
Excellent telephone skills
Good interpersonal and organizational skills
Attention to detail
Discretion in handling confidential information
Demonstrated ability to communicate clearly and professionally with a diverse population
Ability to manage multiple tasks
Basic keyboarding skills
Experience using MS products
Ability to commute among locations to perform assigned duties
Valid driver's license
Private auto insurance
Must be insurable
Preferred
Knowledge of insurance policies and experience using an electronic health record with scheduling software desired
General knowledge of standard office procedures and use of office equipment
Company
Chestnut Health Systems
Chestnut offers a comprehensive scope of behavioral health and human services in Illinois, U.S.A.
Founded in 1973
501-1000 employees
H1B Sponsorship
Chestnut Health Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Puneet Leekha
Chief Executive Officer
D
Dietra Kulicke
VP of Integrated Care
Recent News
2025-10-06
Company data provided by crunchbase