Canon Financial Services, Inc. · 1 week ago
Client Service I Representative- Mailroom
US-NY-New York
Full-time
Onsite
Entry Level
$17.20/hr - $23.37/hr
1+ years expCanon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. The Client Service I Representative is responsible for ensuring customer satisfaction through prompt delivery of various on-site work assignments and providing excellent customer service.
BankingFinancial Services
No H1B
Responsibilities
Promptly informs supervisor of potential problems or customer concerns
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal
Strong focus on providing good customer service
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed
Site responsibility and location of coverage may change based on client and/or division needs
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc)
Researches and routes unidentified and generic mail
Receives, logs, delivers and tracks messenger items
Responds to customer requests
Performs routine upkeep of equipment
Records and tracks customer inquiries and fulfillment of requests
Qualification
Required
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
Basic computer skills/technical knowledge
Ability to lift up to 50lbs
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties
Ability to work OT as needed
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)
Ability to multitask and prioritize in order to meet deadlines
Good customer service and communication skills
Ability to work with minimal supervision
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
Benefits
Employee referral bonus
Employee discounts
"Dress for Your Day" attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more
Company
Canon Financial Services, Inc.
Canon Financial Services, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sam Yoshida
Chair & CEO
Melinda Ibarrondo, SHRM-CP, PHR
Strategic Human Resources Business Partner
Recent News
2023-03-29
Company data provided by crunchbase