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Mineralys Therapeutics, Inc. · 20 hours ago

Senior Director - HCP and Patient Support Services

United States

Full-time

Remote

Director/Executive

$225K/yr - $260K/yr

10+ years exp

Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities. The Senior Director of Patient & HCP Support Services will lead the strategic design, implementation, and oversight of patient access and healthcare provider support programs for a cardiovascular therapy.

BiopharmaBiotechnologyMedicalPharmaceutical

Responsibilities

Develop, execute, and manage patient support programs

Analyze financial barriers to access and implement strategies to mitigate these challenges

Collaborate with cross-functional teams to ensure affordability solutions align with brand strategy and compliance standards

Develop, execute, and manage patient support services for HCPs with reimbursement issues

Ensure seamless integration of support services into HCP workflows to reduce administrative burden and improve patient outcomes

Assess and develop optimal channel strategy

Select, contract, and manage third-party vendors to deliver high-quality patient and HCP support services

Assist with the implementation of new services, program enhancements and operational efficiencies

Negotiate viable contracts within the established budget parameters

Identify customer, access and program performance trends that need to be escalated and followed through to resolution

Monitor vendor performance and ensure compliance with regulatory and legal requirements

Work closely with the commercial leadership team to develop overall strategy, objectives, and key performance indicators for patient services, aligning with the trade distribution network

Lead cross-functional governance to oversee program operations and continuous improvement

Manage FRM teams’ daily activities that support patient and HCP reimbursement

Provide general education on Retail and Specialty Pharmacy drug Prior Authorizations, Appeals, and Denials

Establish team priorities and KPIs to ensure company strategic objectives are on target

Develop and monitor initial and ongoing training activities for FRM teams

Serve as a strategic payer expert across national territories and communicate payer changes to key stakeholders in a timely manner

Qualification

Patient support programsReimbursement processesVendor managementMarket access experienceProject managementData analysisLeadership skillsCommunication skillsCollaboration skillsPresentation skills

Required

Bachelor's degree required

10+ years of experience in patient services, market access, or related pharmaceutical industry roles

Proven track record in designing and managing patient support programs and vendor relationships

Strong understanding of reimbursement processes, specialty pharmacy distribution, and compliance requirements

Excellent leadership, communication, and project management skills

Experience leading multiple direct reports and providing coaching / development, as needed

Develop reports and analyze data to identify trends related to program performance, reimbursement and access, patient adherence to therapy, and pharmacy performance

Strong writing and presentation skills

Ability to effectively plan, prioritize, execute, follow up and anticipate problems

Ability to work collaboratively across multiple functions (sales, managed markets, data/analytics, and marketing)

Demonstrated ability to manage multiple projects in fast-paced, deadline driven, entrepreneurial environment

Ability to influence across functions to gain consensus on solutions

Develop and maintain relationships with vendor contacts resulting in strong program performance

Ability to manage 25% travel