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CVS Health · 1 day ago

Analyst, Outreach Coordinator

Baton Rouge, LA

Full-time

Onsite

Entry Level

$21.10/hr - $36.78/hr

2+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Analyst, Outreach Coordinator role involves coordinating member outreach to enhance health plan benefits and improve health outcomes for the Medicaid or Medicare population.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Coordinates member outreach to ensure effective use of health plan benefits, ensure member receipt of important clinical services, and to improve member health outcomes within the Medicaid or Medicare population

Responds to member inquiries in person, via telephone, and in writing

Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements including outreach to members who are noncompliant in the designated outreach services

Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data

Qualification

Member outreach experienceData experienceMS Office SuiteCustomer service experienceHealthcare marketingProject managementAnalytic experienceQuickBase experienceQNXT experienceVerbal communicationWritten communicationAttention to detail

Required

2+ years' member outreach, health care marketing, and/or other health education experience

1+ years of customer service or call center experience

1+ years of experience working with data

Ability to work independently with a high attention to details

Exceptional verbal and written communication skills

2+ years' experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)

High School Diploma (REQUIRED)

Preferred

QuickBase experience

QNXT experience

Project management experience

Analytic experience

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Paid time off

Flexible work schedules

Family leave

Dependent care resources

Colleague assistance programs

Tuition assistance

Retiree medical access