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Thermo Fisher Scientific · 1 week ago

PSA Manager

Columbus, OH

Full-time

Onsite

Senior Level

5+ years exp

Thermo Fisher Scientific is seeking a PSA Solution Manager to administer and enhance their Professional Services Automation (PSA) platform, Certinia. The role involves supporting key services operations, leading evaluations of future PSA solutions, and defining the long-term PSA strategy to enable exceptional customer outcomes.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

H1B Sponsor Likely

Responsibilities

Administer and optimize the Certinia PSA platform, ensuring stability, data quality, and usability

Design and refine PSA processes across forecasting, utilization tracking, project and resource data, and time & expense workflows

Partner with analytics teams to define dashboards, reporting requirements, and data structures that support business insights

Manage PSA enhancements, configuration changes, and roadmap planning in collaboration with IT and business stakeholders

Lead the evaluation of future PSA solutions, including requirements gathering, vendor assessment, and future-state process design

Support planning and scoping activities related to potential PSA migration efforts

Provide user support, documentation, training materials, and change-management guidance

Collaborate with global Services, Finance, Operations, and IT teams to ensure alignment and adoption

Qualification

PSA administrationCertiniaData analysisSalesforce CRMPowerBIProject managementStakeholder managementGlobal orientationProblem-solving

Required

Bachelors degree with 5–10+ years of experience in PSA administration, professional services operations, or business systems roles

Experience with PSA platforms (Certinia, SAP PSA, etc.)

Strong understanding of services processes: forecasting, utilization, resource planning, project structure, and time & expense

Advanced proficiency in Excel, data analysis, and reporting

Experience defining business requirements, evaluating solutions, and designing future-state processes

Ability to manage system enhancements and coordinate with IT and cross-functional teams

Excellent communication and stakeholder management skills

Preferred

Proficiency in Salesforce CRM

Certinia/FinancialForce PSA

Jira

PowerBI

Background supporting enterprise software evaluation or migration initiatives

Company

Thermo Fisher Scientific

Glassdoor3.6

Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.

Founded in 1956

Waltham, Massachusetts, USA

10001+ employees

https://www.thermofisher.com

H1B Sponsorship

Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (272)

2024 (224)

2023 (233)

2022 (342)

2021 (315)

2020 (227)

Funding

Current Stage

Public Company

Total Funding

$15.97B

Key Investors

National Grid

2025-11-24Post Ipo Debt· $2.42B

2025-09-30Post Ipo Debt· $2.5B

2023-08-07Post Ipo Debt· $2.95B

Leadership Team

Marc Casper

CEO

Stephen Williamson

Senior Vice President and Chief Financial Officer

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Company data provided by crunchbase