Rodenhiser Home Services, Inc. · 4 days ago
Sales Lead Coordinator
Holliston, MA
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $65K/yrRodenhiser Home Services, Inc. has been serving homeowners in the MetroWest area since 1928, providing professional home service technicians. The Sales Lead Coordinator will manage the Sales Team's schedule, contact new leads, and ensure optimal communication and distribution of leads to enhance sales operations.
Facilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)Home ServicesResidential
Responsibilities
Responsible for managing the schedule of Rodenhiser’s Sales Team, contacting new leads and communicating relevant information
Coordinate Sales Team by managing schedules and communicating updates
Evaluate customer needs and ensure optimal distribution of leads to Sales Team based on a pre-determined ratio, skillset, territory, lead type, and milk-routing
Collaborate with Marketing and other departments to maximize lead flow
Serve as the primary point of contact in the Sales Contact Center queue for inbound sales lead calls
Respond to customer requests via phone and email, ensuring prompt and professional communication
Monitor alerts across multiple platforms including Service Titan, Hatch and Contractor Commerce to manage lead opportunities throughout the day
Make outbound calls to generate leads and follow up on prospects
Maintain and update the client database with accurate and current information
Sales Debrief: Use a structured protocol (email, calls, texts) for effective follow-up
Gather customer insights from sales debriefing. Inform the Sales Team. Help resolve questions/concerns. Refine proposals to secure sales
Maintain the Sales Manager's schedule, handling both professional and personal appointments to align with daily responsibilities
Perform other duties as assigned to support the Sales/Install Department and ensure smooth operations
Qualification
Required
High School diploma or equivalent
IT competent; good typist and proficient with phone systems
Exceptional customer service and organizational skills; and the ability to work well with people
Ability to multi-task and manage multiple projects at a time
Ability to successfully deal with aggressive personalities in a highly competitive industry
Proficient in Microsoft Word, Excel and ability to learn complementary office systems
Benefits
Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
Time Off: Paid Vacation, Holidays, Parental Leave
Financial: 401(k) match
Growth: Tuition reimbursement, career development
Perks: Product discounts and more
Company
Rodenhiser Home Services, Inc.
Rodenhiser Home Services has served the metrowest (495 /128) area of Massachusetts since 1928 - building a reputation for professional and friendly service throughout the years.
Founded in 1928
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase