Desktop Engineer L1 jobs in United States
cer-icon
Apply on Employer Site
company-logo

Iron Systems, Inc ยท 1 day ago

Desktop Engineer L1

positionCary, NC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Iron Systems, Inc is seeking a Desktop Support Technician to serve as the central point of contact for all IT-related incidents and service requests. The role involves diagnosing, troubleshooting, and resolving IT support requests while ensuring high levels of customer satisfaction in a dynamic environment.

ComputerEmbedded SystemsInformation TechnologyManufacturingSoftware
check
H1B Sponsor Likelynote

Responsibilities

Diagnose and resolve software and hardware incidents, including Windows and Mac operating systems, and across a wide range of software applications
Provide assistance to end users on IT-related issues escalated by the centralized Service Desk team or through direct contact
Take ownership of incidents by conducting problem analysis, implementing temporary or permanent fixes, and escalating to higher-level teams when necessary
Accurately record, update, and document requests and resolutions in the IT service desk ticketing system
Install, configure, and troubleshoot new IT equipment (desktops, laptops, peripherals, and mobile devices)
Perform software and hardware upgrades as required
Troubleshoot and resolve issues related to printers, copiers, and scanners
Deliver a first-class level of customer service, ensuring efficient, respectful, and professional interactions at all times
Maintain excellent verbal and written communication skills to effectively interact with both technical and non-technical colleagues at all organizational levels

Qualification

Windows operating systemsMac operating systemsIT service desk ticketingCustomer serviceTroubleshooting hardwareTroubleshooting softwareVerbal communicationWritten communication

Required

Diagnose and resolve software and hardware incidents, including Windows and Mac operating systems, and across a wide range of software applications
Provide assistance to end users on IT-related issues escalated by the centralized Service Desk team or through direct contact
Take ownership of incidents by conducting problem analysis, implementing temporary or permanent fixes, and escalating to higher-level teams when necessary
Accurately record, update, and document requests and resolutions in the IT service desk ticketing system
Install, configure, and troubleshoot new IT equipment (desktops, laptops, peripherals, and mobile devices)
Perform software and hardware upgrades as required
Troubleshoot and resolve issues related to printers, copiers, and scanners
Deliver a first-class level of customer service, ensuring efficient, respectful, and professional interactions at all times
Maintain excellent verbal and written communication skills to effectively interact with both technical and non-technical colleagues at all organizational levels

Company

Iron Systems, Inc

twittertwittertwitter
company-logo
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.
dateFounded in 1996
location
Fremont, California, USA
people-size1001-5000 employees
web-link
http://www.ironsystems.com

H1B Sponsorship

Iron Systems, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (6)
2021 (4)

Funding

Current Stage
Late Stage

Recent News

PRLog
Oodles ERP Successfully Developed and Launched a Business Communication App For Iron Systems Inc
2022-10-28
Company data provided by crunchbase