ALS · 10 hours ago
IT Specialist 2
Kelso, WA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $80K/yr
6+ years expALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries. The IT Specialist II role involves providing IT services to all USA Divisions within the ALS Laboratory Group, including troubleshooting for end-users and managing Active Directory and Office365 tasks.
Professional ServicesTest and Measurement
Responsibilities
Intermediate Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; Intermediate use of PowerShell for gathering info
Intermediate Exchange and/or Office365 task work - troubleshooting email address issues; checking and updating distribution lists
Intermediate break/fix for end-users - troubleshooting more advanced issues with connectivity; peripherals; hardware; and software as escalated from Level 1 Specialists
Basic task work with Windows Servers – Install and manage File Services, DHCP, Print Servers, etc. on existing servers at a single and possibly a couple remote environments. Some work with building and installing servers
Basic work with Network hardware and protocols – Switch install and basic configuration. Troubleshooting Routing and Switching issues
Assisting Level 1 Specialists with setting up accounts and hardware for incoming hires and disabling access for departing employees - building accounts; imaging and deploying hardware; retrieving hardware, printer connectivity; Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions
Simple documentation
Work with tickets in ServiceDesk Plus and assist Service Delivery Team
Other duties as assigned
Qualification
Required
A minimum of (6) years technical support experience Supporting PC's and wireless devices
Experience in a Windows environment (Windows desktop, Windows Server)
Assist Infrastructure Team with Server and Network hardware troubleshooting and network administration
Ability to be on-call for critical off-hours support on a rotating basis (monthly)
High school/GED
Demonstrated expertise in Microsoft 365 Admin Center and Exchange Admin Center, improving operational efficiency by managing users, optimizing security policies, and resolving complex Exchange-related issues
Strong knowledge of Office365, and Active Directory
Intermediate Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
Willing to travel as needed to support operational sites throughout the Pacific Northwest
Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations
Preferred
Technical certifications in PC or network-related areas are a plus (CCNA, MCSE)
Benefits
Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
Additional vacation days for years of service
Business support for education or training after 9 months with the company
Learning & development opportunities (unlimited access to e-learnings and more)
Company
ALS
ALS is an australia based testing services provider. It is a sub-organization of SerAmbiente.
10001+ employees
H1B Sponsorship
ALS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1952-07-18IPO
Leadership Team
Malcolm Deane
Chief Executive Officer and Managing Director
Luis Damasceno
Group Chief Financial Officer
Recent News
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