HealthLinc Community Health Center · 1 week ago
Assistant Site Operations Director
South Bend, IN
Full-time
Onsite
Entry, Mid Level
2+ years expHealthLinc is seeking an Assistant Site Operations Director to oversee support staff and assist in hiring quality personnel while upholding company policies. This role involves providing leadership, managing employee schedules, and ensuring compliance with health standards in the clinic.
Health Care
Responsibilities
Remains knowledgeable of support staffs roles and responsibilities, as well as all areas of practice in order to provide continuity of services during position vacancies
In conjunction with the Site Operations Director, updates training manuals; orients, directs and monitors front office responsibilities that support goals and objectives of the clinic
Provides leadership, guidance, conflict resolution (employees and patients), motivation, and promotes team work of subordinates as needed
In coordination with the Site Operations Director, interviews potential candidates and works closely with the recruiter to fulfill desired staffing needs
Assures employees have adequate equipment, materials and supplies to complete their assigned tasks
Maintains employees work schedules, reviews, and assures time schedules are approved for payroll within the required time allotted. Monitors the attendance and tardy point system
Assures all staff maintain a professional appearance and demonstrate high quality customer care
In the absence of the Site Operations Director, assures the clinic site is maintained in a clean/sanitary, safe and orderly manner, responding promptly to crisis situations, and ensures a timely flow of patients
Enforces HealthLincs policies and procedures as needed
Facilitates and coordinates student interns schedule
Adheres to and maintains quality metrics as assigned by Site Operations Director
In conjunction with the Site Operations Director, monitors compliance with OSHA, PCMH, and HIPAA including reporting any identified violations to the Site Operations Director
Conducts PSR meetings along with the Lead Patient Service Representative
Serves as backup for various functions as needed
All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH)
Performs other duties as assigned
Qualification
Required
Associates Degree in Management or related field
Strong organizational and time management skills
Proven ability to work well in a team environment
Ability to present a professional image at all times
Excellent written and verbal communication skills
Demonstrates ability to communicate effectively both verbally and in writing
Knowledge of medical supplies, equipment, and/or services ordering and inventory control
Strong ability to lead, supervise and train staff
Able to handle crisis situations in a calm manner
Ability to work a flexible schedule and sometimes work outside of regular business hours
Transportation and valid drivers license
Operate a multi-line phone system and other office equipment including printers, fax machines, etc
Basic computer skills (Microsoft Office, EHR, online sources, etc.)
All assigned Relias training
Preferred
At least 2-3 years supervisory experience in an outpatient setting
Company
HealthLinc Community Health Center
HealthLinc is a nonprofit organization dedicated to improving health care for the residents of northern Indiana.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2MKey Investors
Indiana Family and Social Services AdministrationElevance Health Foundation
2024-09-26Grant
2024-03-12Grant· $2M
2023-06-30Grant
Leadership Team
Melissa Mitchell
CEO
Recent News
Inside INdiana Business
2026-01-16
2024-04-06
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