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Crate and Barrel · 6 hours ago

Manager, Operations Change & Transition Management

Northbrook, IL

Full-time

Onsite

Senior Level

5+ years exp

CRATE & BARREL is focused on enabling enterprise transformation through effective change management. The Manager, Operations Change & Transition Management will drive change adoption and operational readiness for large-scale initiatives, partnering with various teams to ensure successful integration of new processes and capabilities.

Retail

H1B Sponsor Likely

Responsibilities

Lead enterprise change and transition strategies for large-scale operational and technology initiatives, ensuring effective adoption across people, process, and systems

Partner with Technology, Warehouse Operations, Planning, Product, and other cross-functional teams to align change plans, readiness milestones, communications, and dependencies

Drive leadership readiness, stakeholder engagement, and associate-facing transitions, with deep focus on warehouse environments undergoing modernization

Track adoption, readiness, and risk indicators; proactively adjust strategies to support sustainable change and post-go-live stabilization

Facilitate end-to-end process documentation, standardization, and continuous improvement across operational domains

Lead current-state and future-state workflow design workshops to identify gaps and build scalable, future-ready processes

Ensure new processes are fully integrated into strategic initiatives, including Warehouse and Transportation Modernization, Order Management enhancements, and enterprise Planning transformations

Partner with Product, Technology, and Operations to ensure systems (e.g., WMS, LMS, OMS, TMS) are supported by clear SOPs, training pathways, and operational readiness routines

Build and maintain process hierarchies, governance, and design frameworks that enable cross-functional clarity and consistent execution

Serve as a strategic connector between business and project teams, aligning objectives, impacts, timelines, and operational realities while navigating competing priorities

Develop and maintain operational plans, readiness trackers, metrics, and executive reporting to enable data-driven decisions and successful go-live and post-go-live execution

Qualification

Change managementProcess designSupply chain transformationWarehouse operationsProject managementAnalytical skillsMicrosoft Office SuiteInterpersonal skillsCommunication skillsFacilitation capabilities

Required

Bachelor's degree in Business Administration, Management, Supply Chain, Industrial Engineering or related field

Minimum 5 years of experience in business operations, business consulting, change management, process design, or strategic project execution

Proven success supporting or leading large-scale change initiatives, ideally including supply chain, operations, or warehouse modernization

Strong analytical background, with demonstrated experience using operational performance metrics and process analytics

Exceptional interpersonal and communication skills, capable of influencing across functions and levels

Strong project management and facilitation capabilities

Ability to thrive in a fast-paced, ambiguous environment and lead teams through complex change

High proficiency in Microsoft Office Suite and project management tools (e.g., Smartsheet, Asana, Jira)

Ability to travel up to 50%

Preferred

Experience in environments involving warehouse operations, distribution centers, fulfillment networks, or supply chain transformation is strongly preferred

Company

Crate and Barrel

Glassdoor3.3

At Crate & Barrel, we help people build a home with purpose.

Founded in 1962

Northbrook, IL, US

5001-10000 employees

http://www.crateandbarrel.com

H1B Sponsorship

Crate and Barrel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (5)

2023 (4)

2022 (10)

2021 (5)

2020 (5)