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Jellycat · 17 hours ago

QA Manager, eCommerce

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $105K/yr

5+ years exp

Jellycat is a privately owned design-led gift brand headquartered in London, known for creating innovative luxurious products in the soft toy and accessory categories. They are seeking an experienced QA Manager to lead quality assurance efforts for their ecommerce platform, establish QA processes, and build a team as the company scales in North America.

E-CommerceToys

Responsibilities

Developing and owning end-to-end QA strategies and testing frameworks for our current ecommerce platform and future Shopify-based, headless architecture

Validating custom storefront implementations and ensuring secure, reliable integration with Shopify’s Storefront API

Designing, executing, and maintaining test plans, test cases, and test scripts using TestRail or similar tools

Managing and tracking defects, security vulnerabilities, issues, and development tickets in Jira

Continuously performing 'bad actor' testing to ensure ecommerce rules, restrictions, and controls cannot be bypassed

Validating authentication flows, session management, and security protocols across a headless architecture

Testing caching strategies, CDN configurations, and performance optimizations to ensure speed and reliability

Ensuring proper error handling, graceful degradation, and fallback mechanisms across platforms

Organizing and conducting functional, regression, integration, and user acceptance testing across web and mobile

Planning and executing distributed load and performance testing

Partnering closely with engineering, product, and operations to embed quality throughout the development lifecycle

Establishing QA metrics, dashboards, and reporting to track quality trends and identify risk areas

Liaising with third-party testing agencies when additional capacity or specialization is needed

Building, scaling, and leading a QA team over time, including hiring, training, and mentoring

Creating and maintaining QA documentation, processes, and best practices

Staying current on ecommerce trends, QA tooling, and modern testing methodologies

Qualification

QA strategiesShopify experienceTest management toolsJira proficiencyHeadless commerce architectureQA methodologiesAnalytical skillsCommunication skillsCollaboration abilitiesProblem-solving skills

Required

5+ years of QA experience, with at least 2 years in a leadership or senior QA role

Strong Shopify experience, including understanding of Shopify's architecture, apps, integrations, and checkout processes

Strong understanding of headless commerce architecture and how decoupled systems interact

Proven experience with test management tools (Jellycat uses TestRail)

Expert-level proficiency with Jira for defect tracking and project management

Deep understanding of QA methodologies, testing types, and software development lifecycles

Experience working independently to establish QA processes from the ground up

Demonstrated ability to build and lead teams

Strong analytical and problem-solving skills

Excellent communication and collaboration abilities

Benefits

Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.

Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.

401(k) - Eligible for Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting.

Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.

Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.

Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.