Sun Life · 18 hours ago
Manager, Data Intake Claim Services
Milwaukee, WI
Full-time
Hybrid
Mid, Senior Level
$54K/yr - $81K/yr
5+ years expSun Life is one of the largest providers of employee and government benefits in the U.S., helping millions access necessary care and coverage. The Manager, Data Intake will lead a team to drive performance excellence in Stop Loss & Health Claims Services, focusing on talent development and operational efficiency.
FinanceFinancial ServicesInsurance
Responsibilities
Manage individual and team performance in a high-production environment, conducting regular one-on-one and team meetings to ensure alignment with goals and metrics
Oversee stop loss insurance claims processing, including medical/Rx claims creation, expense line input, data merging, and Rx reporting
Monitor and analyze team metrics using advanced Excel skills to track efficiency, identify trends, and uncover development opportunities
Ensure accuracy and data integrity in all processing activities, appropriately utilizing available resources
Document and communicate policies and procedures clearly, following up to ensure staff compliance with current practices
Manage data intake inventory levels and coordinate communication with internal and external clients alongside Claims Managers
Oversee data management and reporting functions, maintaining spreadsheets for collection, storage, and analysis
Collaborate across the organization to meet data intake needs, addressing issues with data sources and templates
Update Visual Boards and tracking systems to maintain transparency on team performance
Design and facilitate training sessions based on quality trends, error findings, and skill gaps identified through feedback
Develop current staff and manage the complete recruitment, onboarding, and training process for new employees
Partner with Associates and Quality Analysts to create comprehensive training materials, presentations, and recorded sessions
Empower staff to develop and execute continuous improvement initiatives independently, presenting results to upper management
Meet regularly with Senior Manager to communicate improvements, concerns, and team development opportunities
Incorporate Brighter Way principles in everyday work and model positive engagement during team discussions
Qualification
Required
Ability to work with a diverse range of people
Prior management experience required
Advanced knowledge of Microsoft Excel, Word, and PowerPoint
Strong understanding of stop loss insurance products and medical claims data/processes
Data intake and stop loss product expertise
Exceptional organizational skills with ability to independently manage time and staff performance
Excellent verbal and written communication and presentation abilities
Proven ability to build partnerships and influence across all organizational levels
Results-oriented mindset with strong analytical and problem-solving skills
Track record of documenting and driving process efficiencies and improvements
Ability to manage and develop high-performing teams in fast-paced environments
Strong resourcefulness and adaptability
Commitment to continuous learning and professional development
Preferred
BS/BA degree with 5-7 years of industry experience preferred
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Company
Sun Life
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.
10001+ employees
H1B Sponsorship
Sun Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (27)
2023 (18)
2022 (18)
2021 (12)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.05B2024-05-13Post Ipo Debt· $548.79M
2023-07-04Post Ipo Debt· $500M
2000-03-24IPO
Leadership Team
Kevin Strain
President & CEO
Luc Nhon Ly
Chief Executive Officer
Recent News
2025-12-02
MarketScreener
2025-12-02
South China Morning Post
2025-11-27
Company data provided by crunchbase