Aurora · 1 day ago
Associate Manager, Customer Success
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $166K/yr
5+ years expAurora is dedicated to delivering the benefits of self-driving technology safely and broadly. They are seeking a Customer Success Manager to enhance customer satisfaction, retention, and growth, while establishing best practices in customer success functions and driving initiatives that contribute to revenue growth.
AutomotiveAutonomous VehiclesElectric VehicleTransportation
Responsibilities
Assist with executing the customer success strategy aligned with company goals to maximize customer retention and expansion
Build account plans that demonstrate the strategy for growing existing business and capturing customer feedback
Foster a customer-centric culture throughout the organization, emphasizing proactive engagement and continuous improvement
Establish the roadmap for growing the Customer Success team to help meet our commercial goals
Oversee customer onboarding, training, and implementation processes to ensure successful adoption of our product
Develop and maintain strong relationships with key stakeholders, advocating for customer needs internally while driving customer advocacy and loyalty
Implement scalable processes and tools to monitor customer health and proactively address issues with the Customer Support team
Frequent check-ins and QBRs with key stakeholders within our customer-base
Collaborate closely with Sales and Marketing teams to identify opportunities for expansion within the existing customer base
Drive initiatives to increase upsell, cross-sell, and renewal rates through data-driven insights and strategic initiatives
Establish and monitor KPIs and metrics to measure the Customer Success team’s performance and overall customer satisfaction
Create and facilitate surveys and voice-of-customer activities to establish a feedback loop with the product and engineering teams
Stay updated on industry trends and best practices in customer success
Qualification
Required
5+ years of experience in similar roles in Freight or SaaS
3+ years of Management experience
Willingness to travel up to 25%
Experience working with CRM applications, preferably Salesforce
High proficiency in analytics, executive presentations, and problem solving
Strong project management skills
Required to work out of our Dallas, TX office three times per week; relocation is negotiable
Benefits
Annual bonus
Equity compensation
Benefits
Company
Aurora
Aurora is building self-driving technology to operate multiple vehicle types, from freight-hauling trucks to ride-hailing passenger ones.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.19BKey Investors
UberSequoia Capital
2024-08-01Post Ipo Equity· $483M
2023-07-19Post Ipo Equity· $820M
2021-11-04Post Ipo Equity· $1.8B
Leadership Team
Chris Urmson
CEO and co-founder
David Maday
Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase