Merlin · 2 days ago
IT Administrator
Boston, MA
Full-time
Onsite
Mid Level
4+ years expMerlin is a venture-backed aerospace startup focused on building a non-human pilot for aviation. They are seeking an entry-level IT Support Administrator to provide high-quality customer service and support to technical end users while maintaining IT systems and automating equipment management.
Air TransportationInformation TechnologySoftwareTransportation
No H1B
U.S. Citizen Only
Responsibilities
Installation and configuration of Windows, Mac, and Linux laptops and desktops, automating rollout tasks where appropriate utilizing MDM systems
Administration and support of cloud-based business tools, including but not limited to: OKTA, Google Workspace, Office 365, Slack, Zoom, Miro, Jira, Confluence
Onboarding and offboarding of Merlin Employees in a timely manner
Administration and support of cloud-based business tools, including but not limited to: Slack, Zoom, Miro, Jira
Actively monitoring our Jira/Slack Helpdesk
Maintaining stock of IT equipment for new hires and tracking of hardware and software inventory
Documenting and escalating technical issues as needed
Qualification
Required
Strong communication and interpersonal skills, with a focus on delivering excellent customer service
Ability to work effectively both independently and as part of a team
Basic understanding of IT systems, hardware and software
Willingness to learn and adapt to new technologies and procedures
Attention to detail and strong problem solving abilities
Bachelor's degree in related field or relevant experience
Experience supporting Software and/or Hardware focused engineering organizations
Experience administering Google Workspace, Office 365 and IdP systems
4+ years experience in an IT Systems related position
Preferred
Experience with administration of OKTA, including managing users, groups, applications, 2FA
Experience with Jira Service Management & Jira Software Cloud administration
Experience with Kandji or similar MDM software
Experience with the administration of specialized software and hardware engineering tools like GitHub, MATLAB, and Solidworks
Benefits
Health
Dental
Life
Unlimited vacation
401k with match
Company
Merlin
Merlin is the leading U.S.-based developer of cost-effective, takeoff-to-touchdown autonomy for both legacy and next-generation airborne systems.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$133.5MKey Investors
First Round Capital
2025-08-14Acquired
2022-07-13Series B· $105M
2021-05-26Series A· $25M
Leadership Team
Matthew George
CEO
Ryan Carrithers
Chief Financial Officer
Recent News
2025-11-26
Company data provided by crunchbase