IMG ARENA · 9 hours ago
Sr. Director, Global Technology Operations, Admin & Strategy
CA-Beverly Hills - 9601 Wilshire
Full-time
Onsite
Director/Executive
10+ years expWME is seeking a Senior Director, Global Technology Operations, Administration & Strategy to lead global IT Administration and international TechOps service delivery. The role involves overseeing enterprise IT service delivery, global TechOps, IT administration of core business systems, and project execution across multiple regions.
Sports
Responsibilities
Lead day-to-day IT operations and end-user services across the USA, EMEA, and APAC
Oversee global endpoint management, business application administration, and productivity platforms
Govern Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive) and SaaS ecosystems across time zones
Ensure global consistency in ITSM processes—incident, request, change, problem, knowledge, and asset management
Improve service quality through international documentation standards, proactive monitoring, automation, and regional operational playbooks
Manage onboarding/offboarding workflows in coordination with identity/account provisioning teams, ensuring global process alignment
Define and enforce ITSM standards, policies, procedures, and service levels across all regions
Ensure global operational compliance with ITSM processes, internal controls, and technology governance frameworks
Oversee global change management to ensure standardized execution regardless of geography
Own documentation standards (SOPs, runbooks, knowledge articles) and ensure they are adopted globally
Establish and track global SLAs, KPIs, service metrics, and trend reporting to drive continuous improvement
Partner with Cybersecurity to align operations with global security control requirements
Lead the PMO to support global project intake, prioritization, and resource planning
Oversee project execution spanning multiple regions, ensuring clear alignment and communication across time zones
Deliver consistent methodologies for SaaS rollouts, platform upgrades, workflow improvement, and operational enhancement projects globally
Establish transparency, predictable outcomes, and standardized delivery practices across all countries
Develop a multi-year global technology roadmap covering operations, ITSM maturity, administrative tooling, and regional enablement
Align strategies with local and global business needs, regulatory considerations, and operational climates across EMEA, APAC, and the USA
Collaborate with Finance on global budget planning, forecasting, and optimization
Evaluate global tooling, SaaS platforms, and automation opportunities to support scalable global operations
Lead global lifecycle planning for devices, applications, and operational tooling
Oversee MSPs, regional partners, and SaaS vendors supporting EMEA, APAC, and USA operations
Ensure global SLA adherence while managing regional variances in service delivery
Identify opportunities for vendor consolidation, improved commercials, and operational alignment across regions
Ensure external partners follow internal ITSM processes and support global documentation and compliance requirements
Lead and mentor teams across the USA, EMEA, and APAC, promoting consistent performance and unified operational standards
Build a global culture centered on accountability, service excellence, documentation quality, and continuous improvement
Define global training programs, skill development paths, and succession planning
Strengthen collaboration across regions through shared governance models, tooling, and communication frameworks
Qualification
Required
10+ years of experience in IT Operations, IT Administration, ITSM leadership, or global service delivery
5+ years managing global or multi-region IT teams
Strong experience with Microsoft 365, SaaS administration, and global endpoint environments
Deep expertise with ITSM frameworks (ITIL) and operational governance across geographies
Demonstrated success building or maturing ITSM processes, service delivery frameworks, and global operational standards
Strong cross-cultural communication, executive presence, and ability to lead teams across time zones
Preferred
ITIL, PMP, Scrum, or similar certifications
Experience with global ITSM platforms (ServiceNow, Cherwell, Jira Service Management)
Experience managing MSPs and vendor ecosystems across EMEA, APAC, and the USA
Background leading modernization, cloud migrations, or operational transformation across regions
Benefits
Health care
Retirement
Vacation and other paid time off
Additional offerings
Company
IMG ARENA
IMG ARENA is a sports and federations company.
501-1000 employees
H1B Sponsorship
IMG ARENA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-19Acquired
Leadership Team
Eireann Kelly
VP of Product & Digital
Recent News
Sports Business Journal
2025-11-05
Company data provided by crunchbase