Universal Orlando Resort · 4 days ago
Creative Experience Quality Manager - Universal Horror Unleashed
Las Vegas, NV
Full-time
Onsite
Senior Level
5+ years expUniversal Orlando Resort is seeking a Creative Experience Quality Manager to direct and execute the experience quality program for Universal Horror Unleashed. This role involves ensuring that all attraction elements are maintained to the original creative intent while managing audits, documentation, and long-range experience quality planning across the venue.
Entertainment
Responsibilities
Leads, develops, administers, and supports the CEQ Program across all attraction areas at Universal Horror Unleashed by conducting regular attraction audits, walkthroughs, and evaluations with cross-functional teams. Ensures experience consistency, validates creative intent, and identifies opportunities for improvement. Creates, maintains, and distributes accurate technical and creative documentation, including experience intent documents, audit templates, standard operating procedures, training materials, and tracking reports used across operations, maintenance, and creative teams
Manages experience quality schedules, project timelines, and documentation workflows to support both short-term corrective actions and long-term experience quality improvement plans. Oversees administrative functions related to the CEQ program, including database management, tracking systems, and reporting. Identifies opportunities to improve documentation efficiency, accuracy, version control, and accessibility for maintenance reference, procedures, and creative alignment
Drives in partnership with Operations, Food and Beverage, Tech & Show Ops, and Entertainment teams to resolve experience quality issues, maintain design intent, ensure quality of guest interaction, uphold safety validations and standards, and implement improvements based on audit findings and operational needs. Supports alignment between creative vision and day-to-day operational execution
Communicates and collaborates with intellectual property (IP) stakeholders and internal teams to ensure all creative updates, maintenance activities, and experience changes meet established brand standards and expectations, while also engaging team members through initiatives and events that promote inclusion, ownership, and accountability for experience quality
Supports logistical and operational needs by coordinating with internal departments regarding technology, supplies, materials, and scheduling requirements in accordance with Universal Horror Unleashed procedures and timelines. Partners with Environmental Health and Safety on audit readiness and quality assurance
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
Strong understanding of scenic, lighting, audio, special effects, and/or architectural disciplines
Excellent organizational and documentation skills with a high level of attention to detail
Effective communicator with the ability to collaborate across departments and with external IP partners
Proficient in Microsoft Office Suite
Ability to manage multiple projects and priorities in a fast-paced, operational environment
Flexible, proactive, and solutions-oriented mindset
Willingness to work in both office and field environments, including back-of-house and on-stage areas
May include nights, weekends, and irregular hours to support attraction operations, audits, and experience evaluations
Consistent attendance is a job requirement
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
LVMPD Non-Gaming Work Card
5+ years of experience managing live events and/or theatrical productions
Preferred
Familiarity with project management tools and digital documentation systems
Bachelor's Degree (BA or BFA) in Theatre or a related field
Experience in themed entertainment, attraction design and maintenance, or immersive theatrical production
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
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