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BPS Bioscience Inc. · 1 day ago

Supply Chain Planning and Customer Support

San Diego, California, United States

Full-time

Onsite

Entry, Mid Level

$75K/yr - $79K/yr

2+ years exp

BPS Bioscience Inc. is a company focused on biotechnology, and they are seeking a Supply Chain Planning and Customer Support professional. This role serves as a key liaison between customers and production, ensuring efficient production planning, inventory management, and customer satisfaction.

BiotechnologyFood and BeverageHealth Care

Responsibilities

Coordinates and administers the production flow chart, maintaining accurate visibility of production schedules, priorities, and workflow status

Facilitates and supports Monday morning production meetings by compiling production updates, reviewing timelines, and identifying potential issues

Reviews back orders, investigates root causes, and initiates or requests new production as needed to support customer demand

Monitors production progress and communicates status updates across production, QC, and customer support teams

Requests and coordinates Quality Control (QC) testing when required based on production timelines or product release needs

Identifies inventory shortages or risks and coordinates replenishment to prevent production delays

Supports inventory/forecasting planning efforts to align supply levels with production and customer demand

Serves as a primary point of contact for customer service inquiries related to production status, order fulfillment, and stock availability

Provides initial technical support for customer inquiries, escalating complex or specialized issues to appropriate technical or laboratory teams

Communicates production timelines, delays, and availability updates to customers in a clear and timely manner

Proper recordkeeping on ordering platform (NetSuite) to ensure any NCRs and case numbers are being captured within the sales orders

Collaborates with the quality department to facilitate the completion and closure of customer complaint NCRs and CAPAs

Reviews all vials, labels, datasheets, and Certificates of Analysis (COAs) for accuracy and completeness prior to shipment

Communicates with product management regarding any documentation requests or updates

Ensures documentation aligns with internal quality standards and customer requirements

Assists with preparing, updating, and maintaining operations work instructions, standard operating procedures (SOPs), and internal policies related to production, inventory, and customer support processes

Acts as a backup resource for basic laboratory tasks as needed, including aliquoting, preparing dilutions, and lyophilization support

Collaborate with laboratory staff to ensure production continuity during peak workloads or unforeseen staffing needs

Performs other related duties as required to support operational efficiency, production timelines, and customer satisfaction

Participates in process improvement initiatives to enhance communication, workflow efficiency, and documentation accuracy

Perform other duties as assigned

Qualification

Production PlanningCustomer SupportDocumentation ComplianceMicrosoft Office SuiteNetSuiteLaboratory SupportOrganizational SkillsCommunication SkillsAttention to Detail