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MJK Connections LLC · 14 hours ago

Member Experience Analyst

Chicago, Illinois, United States

Full-time

Onsite

New Grad, Entry Level

MJK Connections LLC is partnering with a client that supports credit union clients. The Member Experience Analyst will assist clients with data analysis and reporting to drive business decisions and improve member experience.

Staffing & Recruiting

Responsibilities

Handling analysis of data, both large and small scale, transforming the data into meaningful information using data visualization techniques with intent to drive action and business decision making

Work on high-impact strategic analytics projects to provide data-based insights and recommendations

Identify and extract data from sources to use in reporting, analysis and project development

Build and maintain recurring metrics, reports, and dashboards

Present findings to internal team members and/or clients

Creation of supplementary reports/analysis for programs offered by Member Loyalty Group

Create, prepare, and distribute Internal Service Survey, Relationship, Engagement reports

Assist team in creating internal process efficiencies to help with both internal and external reporting

Support manager(s) in product/service benchmarks, executive KPIs, and new project initiatives

Assist in additional client and/or program support activities as assigned

Qualification

Data analysisData visualizationExcel expertisePowerPoint presentationData extractionData blending toolsTechnical aptitudeCommunication skillsTeam playerProblem-solvingDetail-oriented

Required

Bachelor's Degree in a quantitative or business-related field such as Business, Economics, Finance, Mathematics, Statistics, Computer Science, or Engineering

Experience with large volumes of unstructured & structured data

Experience building PowerPoint decks to convey analytical results and make business recommendations

Ability to put structure around ambiguous business problems, designing analytical approaches based on available data

Ability to translate analysis results into actionable business recommendations

Excellent written and verbal communication skills

Must be a team player

Must be able to handle working on multiple projects at once

Must have the ability to troubleshoot issues, and solve problems independently

Detail-oriented, well-organized and able to handle multiple tasks

Able to work independently with minimal guidance

Strong technical aptitude with the ability to independently learn new technology

Expert level with Excel, including experience with pivot tables

Must have professional demeanor, positive attitude, patience, flexibility and a desire to provide exceptional service to internal and external partners