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DCG ONE · 2 days ago

INSIDE SALES CHANNEL SALES

Seattle, WA

Full-time

Onsite

Senior Level

5+ years exp

DCG ONE is one of the largest privately held marketing service providers in the country. The Inside Sales position is responsible for maintaining and growing relationships with clients, focusing on print production solutions and collaborating with internal teams to enhance customer experience.

AdvertisingMarketing

Responsibilities

Exercise a high degree of discretion to successfully manage relationships with multiple customers and business units

Participate in customer strategic business reviews

Develop and deliver project pricing

Direct and participate in project management

Demonstrate technical aptitude by being able to respond to customer’s technical inquiries regarding service or by being able to locate to the proper channel or resource

Act as a subject matter expert on custom product features for accounts

Conduct regular scheduled customer meetings as appropriate for each account

Build and establish lasting relationships and achieve trusted status with the customers to help them realize their definition of success

Play a transactional role in the invoicing process, process quotes, POs, invoices, etc

Report regularly on KPIs including product adoption, revenue growth, etc

Update accounts and contact records for accounts to ensure accurate reporting

Identify areas for improvement in the customer experience both in our product and processes

Interface with other departments through written and verbal communications to handle customer situations, problems, and questions

Perform quality checks through-out production process as needed

Distribute all necessary paperwork to the appropriate departments

Coordinate any mid-stream production changes with production leads and update all necessary paperwork

Reconciles & bills all orders in a timely fashion to support invoicing

Performs other duties as assigned

Qualification

Sales experienceProject managementPrint production knowledgeMarketing industry experienceResults DrivenLearning OrientationProblem SolvingCustomer FocusCommunication SkillsInitiativeOrganizational SkillsCollaborationFlexibility