Texas Life Insurance Company · 5 days ago
Customer Service Specialist
Waco, TX
Full-time
Hybrid
Entry Level
$32K/yr - $36K/yr
1+ years expTexas Life Insurance Company is seeking individuals to work in a fast-paced environment who have the ability to process complex policy transactions for policyholders. The role focuses on delivering exceptional customer experiences and involves handling calls, processing policy changes, and maintaining product knowledge.
FinanceFinancial ServicesSecurity
Responsibilities
Accept phone calls in the call center from policyholders and provide professional, courteous service
Process a variety of policy changes in the Texas Life policy administration system
Compose and produce correspondence for policyholders, including responses by email
Develop knowledge of Texas Life’s products and policy administration procedures
Participate in change management by performing user testing in the policy administration system when needed
Qualification
Required
Prefer one or more years of work experience in customer service in a related industry, or Associate's degree
Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls
Effective written and verbal communications using different channels (phone, email, etc.)
Basic mathematical ability
Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment
Must be detail oriented and able to meet deadlines
Ability to make sound decisions
Ability to maintain confidentiality of files
Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company
Benefits
Tuition reimbursement
Professional development
401k with company match and profit sharing
Participation in two bonus programs
Company
Texas Life Insurance Company
Texas Life Insurance Company is an insurance company specializing in financial security and insurance plans.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Dixon
President & CEO
Margaret Newton
Chief Sales Officer (CSO)
Recent News
2025-09-12
Company data provided by crunchbase