Grant Memorial Hospital · 1 week ago
Ambulatory Office Supervisor
Petersburg, WV
Full-time
Onsite
Mid, Senior Level
3+ years expGrant Memorial Hospital is seeking an Ambulatory Office Supervisor to oversee the activities and employees of the ambulatory office. The role involves supervising patient care activities, ensuring quality service, and managing staff performance.
Health CareHospitalMedical
Responsibilities
Supervises and coordinates activities related to patient care activities within the ambulatory office
Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers
Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures
Provides coaching and counseling to staff based upon performance management principals
Identifies on-going continuing education needs of employees
Keeps staff informed of processes, policies and other changes thorough continuous communication
Gathers statistics, completes reports and performs other duties as scheduled or requested
Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner
Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution
Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director
Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency
Maintains functional knowledge of operational areas and is able to step into staffing as needed
Ensures that patient satisfaction is being met and reported to Manager or Director any issues
Assists with annual budget process
Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis
Qualification
Required
High school diploma or equivalent
Obtain certification in Basic Life Support within 30 days of hire date
Three (3) years of health care experience
Preferred
Two (2) years in a healthcare management/supervisory position
Company
Grant Memorial Hospital
Grant Memorial Hospital provides rehabilitation, respiratory therapy, nursing, surgical, and laboratory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Sylvia
President & Chief Executive Officer - Grant Memorial Hospital
David Applewood
Chief Financial Officer
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