Complaint Management Coordinator jobs in United States
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Maschinenfabrik Reinhausen · 15 hours ago

Complaint Management Coordinator

positionHumboldt, TN
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Maschinenfabrik Reinhausen is a world market leader in energy technology, dedicated to stabilizing future energy supply. The Complaint Management Coordinator will manage customer complaints, analyze data for issue resolution, and contribute to digitalization efforts within the company.

Consumer ElectronicsEnergyManufacturingRenewable Energy
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Comp. & Benefits

Responsibilities

You manage and coordinate investigations and reporting for customer complaints related to products, services, and shipments
You analyze data using SAP, MS Office tools, and 8D methodologies to support issue resolution and continuous improvement
You organize and lead internal meetings to resolve complaints and participate in audits
You maintain and enhance a complaint management FAQ chatbot to support internal knowledge sharing
You contribute to digitalization efforts by integrating MS Power Platform and Copilot Studio into complaint processes

Qualification

SAPMS Office tools8D methodologiesTechnical writingProblem-solvingOrganizedSelf-motivatedEffective communication

Required

You have a degree in engineering, computer science, or business—or equivalent experience in a manufacturing environment
You bring 5–10 years of experience in engineering, manufacturing, quality, customer problem solving, or business programming
You are proficient in SAP or similar MRP systems and MS Office tools
You have strong technical writing and problem-solving skills across multiple departments and topics
You are self-motivated, organized, and communicate effectively

Benefits

Weekly canteen benefits
Bonus program
401(k) plan with a 10% company match
Fully paid Short- and Long-Term Disability
AD&D
Life Insurance with optional family coverage
Supplemental Life, Accident, and Critical Illness Insurance
Foundation and community sponsorships
Generous paid time off
Recognized holidays
Comprehensive parental leave
Role-appropriate flexibility

Company

Maschinenfabrik Reinhausen

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Mashinenfabrik Reinhausen is a power engineering company.
dateFounded in 1868
location
Regensburg, Bayern, DEU
people-size1001-5000 employees
web-link
http://www.reinhausen.com/en/desktopdefault.aspx/tabid-11

Funding

Current Stage
Late Stage

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