BHE Pipeline Group ยท 2 days ago
Natural Gas Scheduler & Cust Svc Rep II/III/Sr.
Salt Lake City, UT
Full-time
Onsite
Mid, Senior Level
6+ years expBHE Pipeline Group is an industry leader in natural gas transportation, operating extensive pipeline systems across the United States. They are seeking a Marketing and Customer Service Representative to serve as a single point of contact for customers, managing nominations, contracts, billing, and scheduling while ensuring compliance with agreements and providing outstanding customer service.
Oil & Energy
Responsibilities
Routinely communicates with customers, point operators and internal departments by providing and receiving market, supply, and capacity release information to schedule gas transportation
Works with regulatory, rates and legal services departments to facilitate interpretation of contracts and amendments. Produces electronic postings (tariff, index of customers, new meters, etc.) on the electronic bulletin board
Makes decisions regarding interruption of allocation of service, when necessary, based on contractual obligations, priority of service and limitations of interconnecting pipelines
Monitors transportation pricing and terms for transportation contracts. Performs imbalance calculations and provides allocation and billing information to customers
Prepares accurate and timely billing information
Acts as liaison between customers and Kern River for providing responsive, high-quality service on nominations, contracts, and billing-related issues. Provides customized service based on individual customer needs and approaches to customer business issues. Resolves customer service problems or disputes regarding transportation activities (imbalances, billing, discount terms, nominations). Provides outstanding customer service to each customer concerning all aspects of their business
Supports both scheduling and information technology groups by proposing modifications and testing changes to proprietary software programs
Maintains knowledge of gas industry trends, changes in governmental regulations, and the status of gas supply, transportation and market trends through interaction with customers, state and local agencies, commissions, and departments within Kern River. Develops action plans to respond to all North American Energy Standards Board (NAESB) issues and recommends steps necessary to ensure compliance. Assists in preparing responses to Federal Energy Regulatory Commission (FERC) data requests and meets regulatory reporting deadlines and requirements
Provides required support for development and testing of the Rapids system functionality, training and manuals, departmental guidelines and operational procedures, performance measures and benchmarking of our customer service to other industry-related companies, maintenance of the contract library, and coordination of shipper/customer meetings, trade shows, customer surveys, customer profiles and market intelligence
Qualification
Required
A bachelor's degree in a business-related field or equivalent work experience
Typically, six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree
Intermediate computer skills and knowledge necessary to operate Microsoft Excel/Word/Outlook and the aptitude to learn and become proficient in using Kern River's proprietary gas scheduling and accounting system
Ability to read and interpret transportation agreements and Kern River's FERC gas tariff and apply them to business practices
Excellent interpersonal and conflict resolution skills in order to develop positive working relationships with customers and other company personnel
Excellent oral and written communication skills and analytical and problem-solving skills
Proficient in prioritizing and handling multiple issues and projects concurrently with rigid time constraints
Extended day, and weekend and holiday work is required on a rotating basis with other team members to cover year-round scheduling
Work outside standard work hours as required with ability to travel to local and long-distance customer meetings (generally requires a valid driver's license)
Preferred
Industry experience, accounting and information technology related experience preferred
Company
BHE Pipeline Group
A Network of Reliable Power Using the most sophisticated computer networks in the gas transportation industry, Berkshire Hathaway Energy Pipeline Group subsidiaries Kern River Gas Transmission Company, Northern Natural Gas, BHE GT&S and BHE Compression services work to reliably and safely deliver natural gas precisely to where and when it's needed.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase