Apply on Employer Site

Crossover · 12 hours ago

Application Support Engineer, Trilogy (Remote) - $60,000/year USD

United States

Full-time

Remote

Mid Level

$60K/yr - $60K/yr

3+ years exp

Crossover is a company that specializes in technical customer support using AI-driven solutions. The Application Support Engineer will focus on resolving complex customer issues by combining human judgment with AI tools, enhancing the AI system, and ensuring effective problem resolution.

Information Technology & Services

Responsibilities

Combine technical human judgment with AI tools to provide outstanding customer support, concentrating on sophisticated issues that AI cannot yet independently resolve

Qualification

Generative AI toolsTechnical customer supportFoundational codingTroubleshootingProblem resolution

Required

Must be located in North or South America

Minimum of 3 years total experience in a technical customer support capacity

Foundational coding ability for troubleshooting and bug resolution purposes (you will complete a coding assessment featuring 4 challenges; solving the first one is sufficient!)

Advanced proficiency with generative AI tools (i.e., usage of multiple AI platforms, capability to automate workflows and build custom GPTs); if your LLM experience is limited to research, learning, brainstorming, or content creation, that will not meet the requirement