Apply on Employer Site

Premier Infusion and Healthcare Services, Inc. · 5 days ago

Patient Service Representative

Torrance, CA

Full-time

Onsite

New Grad, Entry Level

Premier Infusion & Healthcare Services, Inc. is a preferred post-acute care partner for hospitals, physicians, and families in Southern CA, committed to delivering high-quality home health and infusion services. The Patient Service Representative will support the Intake Department through various responsibilities including transcribing information, managing referrals, and ensuring effective communication with referral sources.

Pharmaceuticals

Hiring Manager

Jasmine Corona

Responsibilities

Responsible for transcribing all applicable information from the Intake Referral Form and patient information received from the referral source into the computer system correctly

Handles all faxes incoming to Intake Department and distributes appropriately

Calls referral sources to acknowledge receipt of faxes as applicable

Logs all new referrals according to the current process

Re-verification of insurance and demographics on restart patients as requested

Manages the Intake Department Referral Board which gives visibility of the daily productivity as needed

Enters patients info in CPR+

Processes simple referrals as requested such as Picc care orders, Hydrations, Inhalation Solutions, Injectable and basic referrals coming from Home Health

Creates invoices and charges credit cards as applicable

Makes outbound calls to follow up on a patient discharge, follow up on any missing information needed to process a referral such as an H&P, H&W, and address or obtain orders from a hospital or MDs office

Back-up and follows-up on insurance authorizations when necessary

Participate in surveys conducted by authorized inspection agencies

Participate in the pharmacy’s Performance Improvement program as requested by the Performance Improvement Coordinator

Participate in pharmacy committees when requested

Participate in in-service education programs provided by the pharmacy

Report any misconduct, suspicious or unethical activities to the Compliance Officer

Perform other duties as assigned by supervisor

Qualification

Oral communicationWritten communicationCustomer serviceProblem solvingFluency in second languagePharmacy experienceHome health experienceConsumer related experience