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Gordon Food Service · 5 days ago

Customer Service Analyst

Wyoming, MI

Full-time

Hybrid

Entry Level

1+ years exp

Gordon Food Service is a prominent player in the food service industry, dedicated to providing exceptional service. The Customer Service Analyst will serve as a key point of contact for customer inquiries and technical support, ensuring customer satisfaction and effective resolution of issues.

Food and Beverage

Responsibilities

Receive internal and external customer orders and requests via phone, email, or fax

Participate in the training of new Call Center Representatives and attend ongoing training sessions

Field customer complaints and direct the information to the appropriate person. Communicate customer concerns to sales representative

Maintain knowledge and proper use of Gordon Food Service systems including Business Applications, Google Apps, Aspect phone system, Order Entry technologies, and Internet Applications

Arrange exception deliveries in collaboration with the transportation department or delivery service in urgent need cases

Provide technical and how to support via telephone to internal and external customers for GFS Applications

Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments

Enter call information into call tracking software efficiently and accurately

Provide external application support as applicable

Maintains knowledge of current Gordon Food Service products and business solutions in order to provide/recommend appropriate services for customers

Performs other duties as assigned

Qualification

Customer service experienceTechnical troubleshootingWeb based technologyUnified User Management SoftwareData Entry - 10 keyMicrosoft OfficeGoogle AppsMulti-taskCustomer needs assessmentGeneral mathematics skillsCommunication skillsTeam collaboration