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Morris · 1 day ago

CNC Machine Tool Field Service Engineer

Newark, NJ

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $100K/yr

Morris Group, Inc. is a leading machine tool distribution network and a USA Today Top Workplace. The CNC Machine Tool Field Service Engineer will be responsible for installing, maintaining, and troubleshooting CNC machines at customer sites, ensuring high levels of customer satisfaction through effective communication and technical expertise.

Machinery ManufacturingManufacturingSales

Responsibilities

Install, commission, calibrate, maintain, troubleshoot, and repair CNC lathes, mills, and multi-function machining centers, plus accessory equipment at customer facilities

Handle service calls that may include operator training, system networking, software applications, preventive maintenance, major assembly replacements/alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services

Serve as the communication bridge between customers and the Service Group of the Robert E. Morris Company; capture and relay voice-of-customer feedback

Apply machine tool manuals, technical documents, and internal/external resources to efficiently diagnose and resolve issues across electrical, mechanical, electro-mechanical, and control systems

Use Salesforce Lightning Customer Support to document and manage service activity

Travel daily within your territory; occasional overnight hotel stays for remote service or training

Work safely, continuously build technical and soft skills, and help strengthen brand dedication through outstanding service

Qualification

CNC Machine RepairElectrical TroubleshootingProgrammable Logic Controller (PLC)Mechanical ReasoningBasic Computer ProficiencyCustomer-facing SkillsClear CommunicationAdaptability

Required

Ability or willingness to learn to read mechanical drawings; electrical, pneumatic, and hydraulic schematics; and PLC ladder logic, using appropriate test instruments

Clear verbal/written communication and strong customer-facing skills—both in person and by phone; professional presence

Adaptability and poise when priorities shift or delays occur

Basic computer proficiency with MS Word, Excel, and Outlook

Foundational electro-mechanical aptitude (motors, drives, transformers)

Sound mechanical reasoning, logical troubleshooting, and rational decision-making

Travel daily within your territory; occasional overnight hotel stays for remote service or training

Work safely, continuously build technical and soft skills, and help strengthen brand dedication through outstanding service

Must be highly mobile, able to access all areas of the premises

Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects

Ability to sit for prolonged period of times

Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees

Ability to frequently use hands and arms

Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Ability to keep their composure with the public and co-workers in everyday, stressful situations