HCA Healthcare · 10 hours ago
Patient Experience Concierge
Springfield, TN
Full-time
Onsite
Entry Level
3+ years expHCA Healthcare is a leading healthcare organization committed to delivering respectful and compassionate care. They are seeking a Patient Experience Concierge to provide exceptional service by greeting and assisting patients and their families in the registration lobby, ensuring a smooth patient flow and addressing any concerns.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
Promotes and demonstrates excellent customer service
Oversee the daily activities of the front desk and lobby areas including tidiness of the area
Greet patients upon arrival, and navigate patient flow
Assist with check in process; monitor patient registration tracker
Perform lobby rounding to ensure patients are kept aware of their wait time expectations
Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
Encourage and assist with patient enrollment in the Patient Portal
Empowerment to make decisions on their own to help a customer; escalate appropriately
Understands that our reputation is only as good as our customer’s last experience; ensure it is the best
Consistently provide patient flow updates to PTAC leadership
Assist in resolving real-time patient concerns
Qualification
Required
Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required
Preferred
High school diploma or GED preferred
Hospitality degree preferred
Previous Patient Access experience preferred
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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