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WorkSmart · 4 days ago

Director of Product Management and Innovation

Raleigh-Durham, NC

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

WorkSmart is a leading IT Consulting and Managed Services Provider focused on delivering reliable IT solutions. The Director of Product Management and Innovation will lead the strategic development and lifecycle management of the MSP product portfolio, ensuring exceptional value to clients through innovation and collaboration.

ConsultingProfessional Services

H1B Sponsor Likely

Responsibilities

Define and execute the product roadmap aligned with company growth objectives and market demands

Identify opportunities for new services and enhancements to existing offerings which bring quantifiable value to clients

Monitor industry trends, competitive landscape, the service offerings of enterprise class IT services companies, and emerging technologies to maintain market leadership

Drive ideation and development of innovative MSP solutions, including cloud, cybersecurity, automation, and AI-driven services

Foster a culture of continuous improvement and experimentation within the business

Oversee end-to-end product lifecycle: concept, design, development, launch, and retirement

Ensure products meet profitability targets and deliver measurable client outcomes

Partner, collaborate with, and engage Sales, Marketing, Operations, Engineering, Finance, and Legal to ensure successful product launches and adoption

Act as the voice of the client, translating feedback into actionable product improvements

Develop pricing strategies and business cases for new products

Track KPIs such as revenue growth, margin, client satisfaction, and product utilization

Qualification

Product managementMSP services knowledgeInnovation leadershipFinancial metrics analysisCross-functional collaborationAnalytical mindsetClient value propositionLeadership skillsCommunication skills

Required

Bachelor's degree in business, technology, or related field; MBA preferred

5+ years in product management or product innovation roles within the MSP or IT infrastructure services industry

Proven track record of launching successful MSP products and driving revenue growth

Outside-In mindset and a quantifiable client value proposition orientation

Strong understanding of MSP offerings (vCIO, consulting assessments, regulatory and industry compliance, cloud, cybersecurity, managed IT services)

Excellent leadership, communication, and stakeholder management skills

Analytical mindset with ability to interpret market data and financial metrics

Preferred

Experience with emerging technologies such as AI and cybersecurity frameworks

Ability to balance strategic vision with operational execution

Entrepreneurial mindset and passion for innovation

Benefits

Health, Dental, and Vision insurance

Short- and Long-Term Disability, plus Basic Life, at no cost to you

401(k) with corporate match

Wellbeing reimbursement

Up to 4 paid days per year for volunteer activities

Company

WorkSmart

WorkSmart is an information technology company that provides managed IT, project management, and implementation services.

Founded in 2000

Durham, North Carolina, USA

51-200 employees

http://worksmart.com

H1B Sponsorship

WorkSmart has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)