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Greenfield Global · 10 hours ago

Business System Analyst

Brookfield, CT

Full-time

Onsite

Senior Level

5+ years exp

Greenfield Global is a leading producer and supplier of high-value raw materials and additives. They are seeking a Business System Analyst to act as a strategic partner within their IT team, optimizing business processes and enhancing customer experiences through technology solutions.

ConsumerOnline PortalsPublic Relations

Growth Opportunities

Responsibilities

Strategic System Analysis: Analyze and optimize business processes, in Sales, Marketing, and Customer Service, to enhance customer engagement

Requirements Gathering & Solution Design: Partner with cross-functional teams, including business stakeholders, developers, and consultants, to capture business needs and translate them into scalable, customer-centric technology solutions, while ensuring alignment with overall business expectations

Customer Insights & Omnichannel Expertise: Design, implement, and optimize solutions leveraging Dynamics 365 Customer Insights Journeys, Sales, Customer Service, and Omnichannel capabilities

Customer Engagement Process Expertise: Design, implement, and continuously improve customer engagement processes within Dynamics 365, including sales cycles, lead and opportunity management, and customer journey mapping, to ensure solutions meet business requirements and drive measurable outcomes

Data Driven Insights: Leverage advanced analytics tools to uncover trends, generate actionable insights, and support data-informed decision-making that drives commercial performance

Technology Implementation & Integration: Support the deployment and integration of new commercial systems and enhancements, ensuring seamless connectivity across platforms and alignment with business goals

Documentation Create and maintain comprehensive (BRD) Business Requirements Documents for business systems to support transparency and traceability

Project Management: Lead and manage system initiatives from inception to completion, ensuring timely delivery of assigned milestones, alignment with stakeholder expectations, and measurable business impact

Training and Support: Empower business users and subject matter experts through training and support, ensuring adoption of new tools and maximizing return on technology investments

AI-Driven Insights & Analytics: Leverage built-in AI models within Dynamics 365 CE to support data-driven decision-making through lead and opportunity scoring, customer sentiment analysis, churn prediction, and sales forecasting

Innovation and Continuous Improvement: Stay ahead of industry trends by researching emerging technologies, attending relevant conferences, and continuously identifying opportunities to enhance system capabilities and customer value

Cross-Functional Collaboration: Work closely with IT, Sales, Marketing, Finance and Customer Service teams, to ensure commercial systems meet business needs and are effectively integrated. Collaborate with development teams to make sure that requirements support business objectives and all regulatory standards are clearly understood and properly implemented

Stakeholder Communication: Communicate clearly and concisely with stakeholders, keeping them informed about project statuses, milestones, and potential issues

Business Partnership & Value Realization: Ensure commercial applications are effectively utilized to support strategic objectives, enhance customer experience, and drive business growth. Collaborate with subject matter experts to align system capabilities with business needs and maximize the value of enterprise solutions

Must be willing to travel to meet business objectives, up to 15%

Qualification

Microsoft Dynamics 365Data analysisProcess mappingSolution designData migrationIntegrationAgile/ScrumCustomer engagementKPI familiarityAI conceptsAnalytical skillsTeam collaboration

Required

Excellent analytical and critical thinking skills

Strong understanding of data analysis, process mapping and solution design

Ability to thrive in a fast-paced, dynamic work environment

Possesses Company values of honesty, integrity, respect, commitment and open to change while modelling the Company Core Principles in all activities

Ability to foster collaborative, cross department relationships to meet common objectives

The ideal candidate brings positive energy and enthusiasm to the team, making collaborative efforts enjoyable and inspiring colleagues to optimize business systems and processes while fostering growth and a dynamic work environment

Must be able to work on a team

Bachelor's degree in computer science, Information Technology, Business Administration, or a related field

5+ years of hands-on experience in Microsoft Dynamics CRM / ERP Dynamics 365 F&O/SCM) including Customer Engagement implementation

Demonstrated experience with Dynamics 365 Customer Insights Journeys, Sales, Customer Service, Omnichannel, and data migration/integration

Deep understanding of customer engagement processes in D365, including sales cycles, lead and opportunity management, and customer journey mapping

Experience supporting go-to-market strategies, customer engagement initiatives or digital transformation projects

Familiarity with KPI's and metrics used in sales and marketing experience

Familiarity with AI and machine learning concepts for commercial applications. Such as Dynamics 365 Sales Agent and Copilot features

Experience with Agile/Scrum methodologies, including managing work items, tracking progress, and collaborating effectively using Azure DevOps

Preferred

Microsoft Dynamics 365 Certifications: Relevant certifications such as Microsoft Dynamics 365 Customer Engagement Functional Consultant Associate, Power Platform Functional Consultant Associate

Technical Skills: Experience with system integration, data modeling, integration patterns and API usage

Benefits

Comprehensive health and dental benefits

Income protection: short- and long-term disability coverage, life insurance, paid personal sick time

Vacation time exceeding industry standards

Company funded retirement savings program with individual contribution opportunities

Formal and informal training opportunities

Company

Greenfield Global

Since 1989, Greenfield Global has been the leading supplier of high-purity alcohols, specialty solvents, custom blended solutions and fuel ethanol to businesses worldwide, ranging from Fortune 500 companies to sole proprietorships.

Founded in 1994

Wilton, Connecticut, USA

501-1000 employees