NSF · 7 hours ago
Customer Success Specialist II
Ann Arbor, MI
Full-time
Hybrid
Senior Level
5+ years expNSF is a company with a legacy spanning more than 80 years, focused on improving human and planet health through science-driven services. The Customer Success Specialist II role is centered on driving customer-centric improvements, optimizing service delivery, and providing data-driven insights to enhance customer satisfaction and retention.
Food and BeveragePublic SafetyTraining
Responsibilities
Design Strategic Solutions
Data Analysis & Reporting
Process Improvement
Other duties:
Qualification
Required
Bachelor's Degree in Business, Marketing, Communications or a related field
5-7+ years of experience
History of using CRM software to manage customer service tickets/phone inquiries; familiarity with customer contact center software
Experience working with survey software (e.g. Qualtrics) including automated survey distributions, dashboard development, etc
Ability to gather requirements, analyze processes, and translate business needs into technical solutions
Proficiency in data analysis and the ability to create insightful reports and dashboards
Excellent written and verbal communication skills to effectively liaise with various stakeholders (IT, divisional team members, etc)
Preferred
Experience with development of client feedback survey programs (e.g. NPS/CSAT), including statistical analysis
Familiarity with Salesforce, PowerBI
Experience with CRM platform configuration (e.g. automations, workflows, etc)
Company
NSF
Founded in 1944, NSF is committed to protecting and improving human health and the environment on a global scale.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Pedro Sancha
President, CEO & Director
Sean Etheridge
Vice President and Chief Legal Officer
Recent News
2025-10-27
2025-10-23
2025-10-16
Company data provided by crunchbase