CBRE · 4 days ago
Senior Client Care Director
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$250K/yr - $300K/yr
8+ years expCBRE is the world’s leading commercial real estate services and investment firm, dedicated to serving a select group of top institutional clients across the commercial real estate sector. The Senior Client Care Director will manage strategic client coverage and deepen relationships with institutional investors, while orchestrating cross-functional teams to meet complex client needs.
CommercialFinancial ServicesProperty DevelopmentReal Estate
Responsibilities
Serve as the primary relationship lead for a defined portfolio of institutional investor clients, owning end-to-end coverage and engagement strategy
Develop and execute strategic client coverage plans that deepen relationships, identify cross-selling opportunities, and promote CBRE’s integrated service offerings
Act as an enterprise executive, representing CBRE in senior-level client meetings, industry events, and internal leadership forums
Collaborate closely with internal business lines—including capital markets, leasing, property management, valuation, consulting, and operations teams—to deliver coordinated, client-specific solutions across geographies
Monitor market trends, client priorities, and competitive dynamics to provide proactive insights and strategic recommendations
Foster trusted, long-term client relationships through exceptional communication, anticipation of client needs, and delivery of measurable value
Contribute to the broader platform by sharing best practices and supporting enterprise-wide initiatives
Provide formal supervision to team members, including performance management, coaching, development, recruiting, and hiring
Coordinate and manage daily team operations, including workload planning, task assignment, deadline management, and cross-training
Partner with Regional Group Presidents and senior leadership to execute enterprise strategic initiatives
Drive market share growth across core services while maintaining and extending CBRE’s competitive advantage
Ensure business operations are efficient, scalable, and cost-effective
Lead by example, modeling behaviors aligned with CBRE’s RISE values and influencing stakeholders across the organization
Identify and resolve complex, multi-dimensional operational and organizational challenges through thoughtful analysis and collaboration
Qualification
Required
Bachelor's degree in Business, Finance, Real Estate, or a related field
8+ years of experience in senior relationship management or client coverage roles within investment banking, corporate banking, management consulting, or similar institutional environments
Strong understanding of investment management principles and institutional investor dynamics within commercial real estate
Proven ability to lead executive-level client relationships and drive strategic cross-selling in a non-commissioned environment
Exceptional communication and presentation skills, with the ability to engage credibly with C-suite stakeholders
Demonstrated success influencing across complex, matrixed organizations
Based in, or willing to relocate to, New York City
Experience operating within a large institutional coverage or client relationship model
Track record of balancing commercial outcomes with relationship-centric client coverage approaches
Preferred
Advanced degree (MBA preferred)
Familiarity with major commercial real estate fund managers, investor strategies, and capital allocation objectives
Exposure to alternative investment platforms or institutional portfolios with significant real estate holdings
Benefits
Discretionary bonus based on CBRE’s applicable benefit program
Company
CBRE
Operating across every dimension of commercial real estate, CBRE sees more so you can do more.
10001+ employees
H1B Sponsorship
CBRE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (206)
2023 (155)
2022 (175)
2021 (168)
2020 (111)
Funding
Current Stage
Public CompanyTotal Funding
$3.8BKey Investors
Athene Capital
2025-11-05Post Ipo Debt· $750M
2025-04-29Post Ipo Debt· $1.1B
2024-02-20Post Ipo Debt· $500M
Leadership Team
Adam Gallistel
Co-CEO and CIO
Andrew Glanzman
Chief Executive Officer of CBRE’s Real Estate Investments
Recent News
The Real Deal
2026-01-07
Business Standard India
2025-12-05
Company data provided by crunchbase