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Byrider · 5 days ago

CNAC Customer Service Specialist

San Antonio, TX

Full-time

Onsite

New Grad, Entry Level

Byrider is seeking a CNAC Customer Service Specialist to support Sales and Post Sales operations. The role involves assisting customers throughout the deal life cycle and ensuring positive customer interactions while managing operational tasks.

AutomotiveFinanceSales

Responsibilities

Provide support for Sales and Post Sales operations to include meeting with customers pre/post-deal

This position will be responsible to process various aspects of the deal life cycle to help protect Company assets

Focuses on the customer by asking questions, listening and intaking information to help facilitate sound business decisions

Assist the customer in understanding the expectations related to the deal transaction

Conduct interviews and prepare budgets with potential customers

Set expectations with customer for after the sale

Provide assistance with loan closings

Work to redeem customers pre/post charge off

Process and follow-up on CPI claims

Manage Rehabs, Loss Mitigation Program and Edits

Work through repos and follow-up with all compliance letters

Documents all customer contact or attempted contact

Process appropriate invoices pertaining to CNAC

Formally documents all activity using proprietary software

Serve as back-up to Branch Finance Assistant or Title Clerk as needed

Respond to written credit disputes

Qualification

Customer ServiceKeyboarding SkillsOrganizational SkillsMathematical SkillsWritten CommunicationOral CommunicationProblem Solving

Required

Proficient keyboarding/computer skills

Excellent organizational skills

Clear written and oral communication skills

Good ability to interact with all levels of management

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving concrete variables in standardized situations

Physical demands: frequently required to sit, occasionally required to stand; walk; use hands/fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear

Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required include close vision, distance vision, and ability to adjust focus