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ZooTampa at Lowry Park · 2 days ago

Park Quality Representative (Part-time)

Tampa, FL

Full-time, Part-time

Onsite

New Grad, Entry Level

ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., dedicated to providing exceptional experiences connecting people with wildlife. The Park Quality Representative is responsible for maintaining the cleanliness of the zoo and providing outstanding guest service while assisting in various operations.

CharityNon ProfitPet

Responsibilities

Responsible for cleanliness of Zoo such as restroom cleaning, trash removal, sweeping, general cleaning, and dusting of assigned Zoo facilities and equipment, and ensures that all pathways are clear of trash and litter

In addition to performing the duties of a Park Services Representative, this position is assigned to various cleaning projects, including designated behind-the-scenes areas such as the Animal Care Campus and the Zoo School facility, and performing trash pickups in a Zoo-provided vehicle. This position may perform designated cleaning and housekeeping projects as assigned

Provides guests with exceptional customer service as outlined by department guidelines

Politely and diplomatically enforces policies and procedures concerning both guests and employees

Responds to internal product requests in a timely manner

Follows established guidelines to ensure the safety of guests and staff

Ensures that before a project is considered complete that it has been fully inspected; all equipment, tools, and materials have been secured and put away; all blockades, ropes, and tape have been removed; and the area is completely guest-ready

Qualification

Cleaning experienceCustomer service experienceSafety precautionsEffective communicationMulti-taskingQuality controlFlexibility

Required

A high school or equivalency diploma required

Effective communication skills—Ability to develop positive relationships with members of all departments

Ability to complete projects in a reasonable time frame, to the satisfaction of management

Deal courteously and tactfully with employees, peers, superiors, and the general public

Knowledge of occupational hazards and appropriate safety precautions

Quality control: demonstrates thoroughness and monitors own work to ensure quality

Must have the ability to follow specific instructions

Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with the public

Ability to communicate ideas and contribute effectively to the department

Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare

Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold) and stand/walk for extended periods of time

Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions

Manual dexterity sufficient to handle keys, cleaning supplies, tools and equipment

Sufficiently possess auditory visual acuity and communication skills needed for animal and guest general safety practices

Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed

Must be able to plan for, work, and staff specials events and exhibits as well as be available for unexpected shifts

Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting and carrying 30 lbs

Must have ability to navigate paved as well as rough or uneven pathways