Wagner Equipment · 9 hours ago
Field Service Supervisor - Power Systems
Aurora, CO
Full-time
Onsite
Entry, Mid Level
$46/hr - $58.19/hr
1+ years expWagner Equipment Co. is a company that offers challenging career opportunities and extensive training. They are seeking a Field Service Supervisor who will be responsible for overseeing contract field service technicians and ensuring efficient operations while maintaining high customer satisfaction.
ManufacturingReal Estate
Responsibilities
Oversees all assigned technician direct reports
Works closely with office staff to improve and maintain processes and procedures
Will work closely with office to efficiently open, close and invoice work orders
Works with Coordinators on PIP completion to meet Caterpillar standards
Oversees warranty work order preparation and completion from technicians
Technician Supervisors will be made available for their direct reports that are on call
Maintains and executes good housekeeping and safety in work areas
Supervisor will be first point of contact for accidents and will ensure all forms are filled out and submitted in a timely manner
Works closely with Coordinators on achieving CAT standards for on-time completion
Works with Fleet Department to ensure DOT/CDL compliance
Will work with Risk Management to ensure supervisor and direct reports have an updated tool inventory or have declined it. Supervisor will need to keep a current copy on hand as well
Collaborates with Parts Admin/ Parts Clerk to execute and fulfill back orders in a timely manner
Maintain meaningful relationship with internal and external customers
Assist coordinators with scheduling and dispatching technicians
Ensure purchase orders are received before scheduling service work
Act as first point of contact for customer disputes
Ensuring the highest possible customer satisfaction because of job quality, timing of invoice, correctness of invoice, etc. No surprises for our customers
Ensuring the technicians have at least the minimum safety training, PPE, tooling, etc. for the job they are performing, and preferably extra safety training, PPE, tooling, etc
Creating technician development plans that are in alignment with the technicians’ goals and aspirations
Ensure the technician is working as efficiently as possible, i.e. making sure they have the correct tooling, the correct parts, etc. right when they need them
Basic understanding of the Caterpillar equipment line
Will work with the Service Manager on meeting or exceeding Service Excellence metrics
All other duties as assigned by manager
Direct Reports: Field Service technicians assigned to supervisor
Work closely with manager to complete timely performance reviews for direct reports
Writing quality reviews for the technicians with the goal being no surprises and the reviews are completed on or before their due date
Growing the service you are responsible for
Leadership training and training on service financials, service excellence metrics, etc
Assists manager in hiring and training Field Service Technicians
Qualification
Required
High School Diploma or GED
1+ Year's Supervisory/Management experience
1+ Year's Technical or Mechanical Experience
3+ Year's Customer Service Experience
Basic Knowledge of Microsoft PowerPoint
Intermediate knowledge of Microsoft Word, and Outlook
Intermediate knowledge of CRM/Sales Link
Intermediate knowledge of Service Link/SIS Web
Advanced knowledge of DBS
Benefits
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Unum Supplemental life Insurance
Aflac Critical Illness + Accidental Insurance
ID WatchDog
Discounted employee phone plans
Company
Wagner Equipment
Wagner Equipment os the provider of equipment and heavy machinery for sale and for rent.
1001-5000 employees
H1B Sponsorship
Wagner Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Matt Connell
VP CFO
Company data provided by crunchbase