Senior Product Designer II, Service Hub jobs in United States
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HubSpot · 1 day ago

Senior Product Designer II, Service Hub

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$162K/yr - $258K/yr

HubSpot is looking for a Senior Product Designer II to lead the calling experience for sales and service reps across HubSpot. In this role, you’ll help reps deliver great customer experiences by designing powerful, easy-to-use tools for every step of the calling journey.

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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Design world-class tools: design and evolve the end-to-end calling experience for sales and service reps, ensuring every conversation feels seamless, intelligent, and connected
Lead cross-hub experience strategy: partner with cross-functional teams across Sales Hub and Service Hub to define shared goals, align on roadmaps, and deliver cohesive calling experiences across products
Simplify complex workflows: identify and resolve friction in channel setup, channel switching, and daily calling by designing solutions that reduce inconsistencies and eliminate manual workarounds
Design smarter call workflows: partner with Product and Engineering to bring customer context and automation into calls, helping reps prepare, stay focused, and follow up with less effort
Prototype, validate, and iterate: use research, usability testing, and rapid prototyping to explore ideas, validate decisions, and improve experiences based on real rep behavior
Advocate for the customer experience: surface customer insights, build alignment across teams, and influence decisions to ensure calling and messaging experiences remain cohesive as HubSpot scales

Qualification

End-to-end product thinkingCustomer-centered decision makingPrototypingTestingCross-functional partnershipClear communicationInfluence without authorityRapid explorationIterationTurn complexity into clarity

Required

Design world-class tools: design and evolve the end-to-end calling experience for sales and service reps, ensuring every conversation feels seamless, intelligent, and connected
Lead cross-hub experience strategy: partner with cross-functional teams across Sales Hub and Service Hub to define shared goals, align on roadmaps, and deliver cohesive calling experiences across products
Simplify complex workflows: identify and resolve friction in channel setup, channel switching, and daily calling by designing solutions that reduce inconsistencies and eliminate manual workarounds
Design smarter call workflows: partner with Product and Engineering to bring customer context and automation into calls, helping reps prepare, stay focused, and follow up with less effort
Prototype, validate, and iterate: use research, usability testing, and rapid prototyping to explore ideas, validate decisions, and improve experiences based on real rep behavior
Advocate for the customer experience: surface customer insights, build alignment across teams, and influence decisions to ensure calling and messaging experiences remain cohesive as HubSpot scales
Turn complexity into clarity: your excel at turning complex, multi-surface workflows into clear, intuitive experiences that scale without losing quality
Strong cross-functional partnership: you're comfortable working closely with Product, Engineering, and Design partners across multiple teams, building trust and momentum through collaboration
Influence without authority: you can align partners around shared goals, advocate for the customer experience, and help teams converge on cohesive solutions— even when ownership is distributed
End-to-end product thinking: you think beyond individual screens to consider workflows, edge cases, integrations, and long-term implications across the product ecosystem
Customer-centered decision making: you ground your work in real customer needs and rep workflows, using research, feedback, and data to guide tradeoffs and priorities
Rapid exploration and iteration: you use prototyping and testing to explore ideas quickly, learn early, and improve designs based on what actually works for users
Clear communication: you explain your thinking clearly, share context generously, and lean into direct communication when there's friction or uncertainty

Company

HubSpot

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HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
dateFounded in 2006
location
Cambridge, Massachusetts, USA
people-size5001-10000 employees
web-link
http://www.hubspot.com

H1B Sponsorship

HubSpot has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (148)
2024 (125)
2023 (101)
2022 (107)
2021 (43)
2020 (33)

Funding

Current Stage
Public Company
Total Funding
$100.5M
Key Investors
Scale Venture PartnersMatrixGeneral Catalyst
2014-10-10IPO
2012-11-05Series E· $35M
2011-03-08Series D· $32M

Leadership Team

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Yamini Rangan
Chief Executive Officer
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Dharmesh Shah
Founder and CTO
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